Kwik Fit - Lincoln - Outer Circle Road Reviews Summary

Customer Service

Pros:

• "Brilliant service, all staff friendly and helpful."
• "Manager and staff are very efficient skilled and Co operative."
• "The staff are also very helpful, prompt and efficient."
• "Exceptionally helpful!"
• "Massive praise to the apprentice, Kyle, who walked me around my car and explained the issues perfectly."
• "The team are all very welcoming and professional."
• "Customer service was brilliant."

Cons:

• "Needless to say we preferred to 'limp' to another garage with a poor attitude like that."
• "The manager was pathetic, the worst service I have ever encountered."
• "It doesn't deserve one star as we didn't get a chance to experience the service."
• "Looked like he was not bothered to help at all. Bad attitude and no customer service skills whatsoever!"
• "Worst customer service I’ve ever received."
• "Poor communication and no notification of what they would be charging me for work needed on MOT"
• "If I could give no stars I would but unfortunately 1 star is the minimum you can give!!"

Efficiency and Professionalism

Pros:

• "The service itself was exceptional."
• "Good value for money and great service."
• "Fantastic service as always from Mike and his team. Always friendly and Uber helpful whenever I go in, nothing is too much trouble for them."
• "I trust Kwik fit with all my car's needs. They never push you to make repairs unless they are necessary and never over charge."
• "The employees I dealt with were polite, professional, friendly and efficient."
• "Great value for money, thanks for going the extra mile, keep up the good work."
• "Very professional and incredibly kind and helpful."

Cons:

• "But the service was very slow, my appointment was at 11:00 and I got there at 10:50. The car was taken in at 11:10 but the first of 2 wheels did not come off until 11:27."
• "Poor organization."
• "Booked in for mot online and they had too many bookings to do my car."
• "Visited twice now and both occasions they could not meet the predetermined appointment time."
• "Waited far to long for 2 tyres to be fitted."
• "Overall very poor experience left with even more issues and could of been a serious accident with not knowing my ABS wasn’t working!"
• "Booked in for mot online and they had too many bookings to do my car, no reception staff leaving me waiting ages to talk to anyone."

Value and Pricing

Pros:

• "I got a great price thanks to their price matching offer."
• "Price very reasonable."
• "I feel that the price I paid for a new Michelin fitted in less than an hour of walking in there was very competitive."
• "The pricing at Kwik Fit was fair and transparent."
• "Recently had two new tyres fitted without problems and at a decent price."
• "Added bonus was that the price was cheaper than the last time I had a new tyre."
• "I used Kwik Fit for my tyres (best price in town)."

Cons:

• "Picked it up the next day to be charged £170 (bearing in mind I had paid separately for the MOT already)."
• "I had booked and paid for a certain set of tyres about 1 month before my fitting. Once my old tyres were taken off my car I was informed they were out of stock of the tyres I had bought and I had to upgrade and pay extra for different tyres."
• "Mike allowed Rosie a discount which was extremely above and beyond."
• "Whilst the product and price is OK the delay in getting the tyres fitted on my car means that I can only give 3 stars."
• "Unfortunately it took longer than anticipated but I was charged the quoted price."
• "Overall very poor experience left with even more issues and could of been a serious accident with not knowing my ABS wasn’t working!"
• "No call, or opportunity to re-book. No apology. The waiting area smells and I'm pretty sure you could catch cholera from just looking at the 'water cooler'."