TVRS Tech Team Reviews Summary

Professionalism and Politeness of Technicians

Pros:

• "Very professional and polite. Respected our home."
• "They did a brilliant job. Arrived on time & work was carried out efficiently and in 10 minutes."
• "Both are very nice and professional men at their job."
• "Kyle did a great job, honest about the potential outcome, and very professional and courteous during his visit."
• "They came in, were efficient, friendly and courteous and got the TV up and running again within a very short time."
• "Andy and Jack arrived at our home to make a repair to our LG 75" tv. They were prompt, polite ,efficient and very well informed about our particular problem."
• "My Samsung 65Q95T TV developed a fault with a horizontal line... Andy and Jack carefully set it up and made sure I was 100% happy before leaving."
• "I highly recommend this company... Robert and Mathew arrived with the new TV swapped them over and tuned in the new one. Nothing was a problem to them. They were very polite and punctual."

Cons:

• "Similar to other reviews I have read, I have also been (blatantly and proven) lied to by this company."
• "Took insurance out with domestic and general for our TVs...Called them straight away and they said they would send someone back out. Guy came out and said he would need to take the TV away to fix it and it would be a maximum of 5 days but we weren’t eligible for a loan of one because we weren’t a care home."
• "Just had 2 clowns from this company to see about repairing my tv, they were assigned through my insurance company. After booking an engineer and a visit these 2 clowns turn up with no tools tell my mrs that they’ll have to take the tv away."
• "When the engineer came out, he didn't have the spare part so took it back to the workshop, they never had the spare part either so ordered it. After a week the TV was returned to me 'repaired'."
• "Great service from Akelle. Came and took TV away, new exactly what was wrong with it. Another engineer brought it back, but it wasn't fixed."
• "They do not care about your equipment. Tv came scratched on the screen and gloss plastic on back."
• "Job No: 1933963. George, who collected, and Akeel, who delivered, were friendly, efficient and quite happy to discuss the technical aspects of the fault and subsequent repair with a fellow engineer."
• "One guy came to pick tv up I was asked to sign a collection document, tv was sent taken away due to water damage was told it would be back in a week that was on 30th August."

Customer Service Experience

Pros:

• "Very polite and helpful on the phone but failed to collect my TV for repair on the scheduled day."
• "58” Philips tv had a horizontal shadow across screen due to faulty led back lights... Happy with service and would recommend."
• "TVRS were very prompt in responding to our issue with our fairly new LG Nano TV."
• "My TV backlight failed and because I live local to the office I went in off the street to organise a repair."
• "Excellent service, TV picked up on Thursday, returned Tuesday fully repaired."
• "Excellent service. I described fault over the phone, was told the possible options with the worst case scenario explained."
• "Great company to deal with - I have had 2 warranty repairs/replacements with both Panasonic before and Sony this time round."
• "Excellent company to deal with. John Lewis organised the repair of my TV through these guys and they communicated with me every step of the way."

Cons:

• "TVRS employ a rude, unpleasant and unprofessional customer service agent who deliberately put the phone down on me."
• "Reading other online reviews about TVRS they also mention being hung up upon by customer service & rude customer service agents to list just two."
• "I’ve never in my life had a member of staff who works for a company be so rude, unpleasant & unprofessional to me when I’ve done nothing to warrant it."
• "*****WARNING- Do not use this company*****"
• "Appalling service, took almost 9 months and multiple visits for the workshop manager to tell me that my Panasonic subwoofer just doesn't work at low volume."
• "I called the customer service agent at lunchtime on the day of my service call booking to check my service call was proceeding."
• "Very polite and helpful on the phone but failed to collect my TV for repair on the scheduled day."
• "TVRS Tech Team came to the house 2 weeks ago to identify a major issue with our TV."