Watches of Switzerland Rolex Boutique Reviews Summary

Customer Service

Pros:

• "I've bought a few watches over the years from Watches of Switzerland. They've never let me down."
• "Store is expertly laid out and customer service is very good."
• "Blaine has always went the extra mile to help me source what I am looking for and continues to provide a bespoke service."
• "Very knowledgeable and wanted to make sure the watches were the right ones for me."
• "Excellent customer service from the whole Glasgow team."
• "Thanks again to Blaine and the team at the Rolex boutique, outstanding customer service from Elaine's pre-call to the girls with the drinks, Zoe's patience with payment going through another great experience."
• "The staff are always very friendly, helpful and accommodating."

Cons:

• "Appalling service from security staff at this branch."
• "I said, this is a very unfriendly store and i would be unlikely to spend my money there now."
• "If you’re looking to buy a Rolex from this store don’t bother. The customer service is shocking."
• "On my 2nd visit the sales assistant kept me waiting she was 45mins late for my scheduled appointment."
• "However i proceeded to visit the store on the initial day as i was in the city anyhow and thought someone would be able to discuss with me more in detail about the watch that i am interested in etc but the customer service was poor. Not a member of staff approached me to assist in anyway what so ever."
• "After waiting a while to be acknowledged, one of the sales assistants came out from back office and walked straight passed my wife and I without acknowledgment to another couple who had just walked in."
• "I attempted to browse in store and was turned away by a bald and surly appearing security guard with no apology."

Staff Knowledge & Expertise

Pros:

• "Each model’s features and functions were fully explained to me."
• "His knowledge on Rolex is unbeatable and every visit I learn new things about the brand."
• "Working within the luxury industry myself, Violeta sets the benchmark as to what a luxury purchase experience should be."
• "Erin is incredibly knowledgeable, friendly and diligent."
• "The guys knowledge on Rolex is simply outstanding told me quite a few interesting things that I never knew about the brand."
• "She has amazing knowedge and great insight into what style of Rolex I like and it was really great to build a rapport."
• "Zoe who sold me the watch is a fantastic asset the Boutique. She has a bubbly personality, always make me feel very welcome and has fantastic product knowledge."

Cons:

• "Terrible store, ask far too many questions when you are trying to spend hard earned money on an expensive luxury item!"
• "I know that some watches need to be ordered in but to not have any in the store to try on I think is a bit of a poor show."
• "During my appointment I felt very much interrogated it became very much about my social, professional position and my standing rather than the timepiece I so desired."
• "Was served by Yang. Seemed nice but I wanted an Oyster Perpetual as I'm not a fan of a cyclops on a watch but she kept saying just dates hold money more and didn't seem to listen to me saying I just wanted an Oyster Perpetual."
• "I don't know what has happened in this shop. They still sell some of the best watches on the planet. However the staff's attitude is really poor."

Store Experience

Pros:

• "Always make you feel at home. From the moment you walk in and receive coffee or other drinks it really is first class treatment."
• "The attention to detail is second to none, with this visit a particularly special visit."
• "The best Watch shopping experience you will have and Polly's calls are always the best number you see coming up on your phone."
• "From the guys on the door to the sales team this is an amazing shopping experience."
• "The communication, welcoming and the attention to detail were first class."
• "The service and hospitality from the doormen to the hosts to the sales was flawless and it was such a pleasant environment."
• "Everything about Watches of Switzerland, Glasgow was welcoming, beautifully presented and I just couldn’t get away from the wonderfully effortless attention afforded to me."

Cons:

• "Nothing on sale and no entrance without appointment and registration in case you're thinking of adding a piece to your collection while visiting the city."
• "These boutiques are supposed to be accessible to try on exhibition models that we wait patiently to hopefully get, not to intimidate and belittle."
• "Let’s just say I have had easier interviews for a job."
• "I do understand the need for shop security but they have lost all chance of converting me into a paying customer."
• "So basically, I can conclude that Blaine took a phone call with me and never as much as put my name into the system! Total waste of time and never had any intention of ever sourcing me a watch."
• "NEVER buy an expensive watch from this store. We received the worst service imaginable."
• "Came specifically to buy a watch for my wife. Never knew we had to make an appointment before we showed up."