Address: Watling St, Old Stratford, Milton Keynes MK19 6AQ, United Kingdom
Phone: +441908039944
Rating: 4.7
based on 242 reviews.
Customer Service
Pros:
"I am finally satisfied that this ongoing problem has been solved and eternally grateful to Mark Smith and Jordan at head office for their help."
"I’m definitely going to recommend him and the dealership to my friends and family.. 5 star service."
"Visited the showroom today with my wife and I have to say the service was first class! Great range of vehicles and very helpful staff."
"Best customer care I have ever experienced."
"As always, Mark Smith and his after salesTeam, provide an excellent customer service focused approach."
"Absolutely amazing service and very friendly staff."
"Excellent customer service from beginning to end! Everyone at this site was helpful, friendly and professional."
Cons:
"I've been to many Hyundai garages but this is by far the worst. All members of staff I've spoken to are rude and unhelpful."
"The ladies attitude was disgusting with a.....and what do you want me to do appearance."
"Pity the sister branch left a bad taste in my mouth after a rather sordid encounter with them .... still won’t buy their brand."
"No intention to help people unless they're selling a car and felt like I was being an inconvenience."
"The service my wife was shown was disgusting and it seemed Hyundai were more interested in taking your money then the after care."
"When she mentioned about the cleanliness of the car the lady just looked at her."
"The receptionist was not particularly customer friendly and at one point seemed irritated and disinterested."
Sales Experience
Pros:
"Luke gave us an A* sales experience, was well informed and knowledgeable and went above and beyond to help us find the perfect vehicle/deal for us."
"Thank you Simon and team for making our experience of buying a car as quick and seamless as possible."
"I had a great buying experience at Hyundai Milton Keynes. Great customer service from Luke who helped us through the process of buying a car and part exchanging."
"This dealership is excellent. Dealt with Dan Bailey who from the start was great."
"Fantastic sales service from the lovely Alex. It was nice to be informed about add ons without feeling pressurised to buy."
"Great service from Nick at MK Hyundai. We bought a new Tucson recently and the attention to detail, patience (with our many questions and guiding us through the process) and helpfulness couldn't be over emphasised."
"Amazing service from Simon.. answered all my questions in a professional curiosity manner, didn’t feel pressured into buying my new car."
Cons:
"Drove 40min to Hyundai to take a car for a test drive to see if I would actually like to buy one, but instead had the sales team trying to sell me one felt pressured in the end didn't get to test drive overall waste of my time."
"The only thing I was a bit upset about today as I didn’t see it yesterday when I collected my car there is quite a lot off marks all on the roof off the car inside."
"Car was given back unrepaired and damaged. Garage advised I need to book for more faultfinding."
"The brand director also claims that they decide that the Vehicle Health Checks are compulsory... However they didn't want to be a responsible business when their employee was blasting my new car around at 85mph, with an engine management light on!"
"If it wasn’t for the fact that under warranty the car has to have an MOT here I wouldn’t touch this place with a barge pole."
"It's clear to see why main dealers get such a bad reputation, with directors like this."
"Worst customer service/ never buy any hyundai car."
Vehicle Service and Maintenance
Pros:
"Took my Hyundai car for cambelt change. However unfortunately the garage found other parts required to be rectified. They talked me through everything, and prioritised things in relation to urgency."
"They fitted me in last minute and did a stella job with the service and MOT at a very reasonable price."
"Vehicle health check carried out yesterday, and excellent service once again form all involved."
"Service while one waits: excellent attention, professional, courteous and friendly."
"The service department is well managed by Mark Smith who made the initial contact and booking."
"Car was picked up and delivered on time."
"The fault was promptly diagnosed as a dirty air filter and we were only charged £13.98 including fitting."
Cons:
"However I had an ongoing issue with my i20 from March to November which went in several times but they couldn't locate nor fix, an awful noise when breaking or cruising slowly."
"Took my partner's Hyundai i30 to have the eyelevel brake light and sort rear washer not working properly fixed under warranty. Got halfway home rear washer not working annoying means going back again."
"Called at 5pm after the service saying breaks and pads needed urgent replacement but at that time no choice in taking it elsewhere _ needed it to drive home in Leeds for work the next day."
"Battery faulty on the car reported to them on Monday... So staff had repeatedly lied. Avoid this dealership like the plague."
"A £1200 bill for a 14 month old car, there is nothing free about the unauthorized health check!"
"Took my Santa Fe here, for it's first MOT. They failed it because there was a Tyre Pressure Monitoring warning light illuminated."
"Problems did arise once I had collect my car. In the dark it was impossible to see the repair done following inspection the next morning in the daylight."