Address: 221 Windmillhill St, Motherwell, ML1 2UB, United Kingdom
Phone: +441698244200
Rating: 4.5
based on 230 reviews.
Customer Service
Pros:
"Customer service was second to none from the minute we arrived at the forecourt."
"Jordan was friendly and helpful and took time to explain everything from start to finish."
"The service team led by Kyle were pleasant, efficient and friendly."
"Very happy with our service from Saique at Evans Halshaw."
"Fantastic customer service from Alana. She goes above and beyond to help my wife get the perfect car for her."
"Great customer service from Sy (Saique). Kept in contact through emails with quick responses."
"The guys in Evans halshaw were very friendly and helpful."
Cons:
"Was misled with paperwork. Having been given information on the specific vehicle I was purchasing, now being told that was 'typical' information, after I've bought it."
"After sale care what’s that soon as your out door there rubbing there hands with you."
"I was told I was a liar and they would never say anything like that."
"Staff will talk about you as soon as they think you're out the door."
"Didn't even sit down or offer any advise about the scheme."
"The salesperson I spoke to wasn't helpful and was not polite."
"Came in to enquire about motobility and felt like they didn't care."
Sales Experience
Pros:
"Picked up my new car yesterday and I absolutely love it! I'm delighted and the purchase process was smooth and hassle free."
"Billy was not in anyway overbearing or pushy he gave me his honest opinion and let me make decisions in my own time!"
"Had a brilliant experience with Saique “Sai” Raheel … he couldn’t have been more helpful and was the antithesis of a Car Salesman!"
"James Stewart at Evans halshaw Motherwell... Very professional in the ways he deals with things and would happily purchase from here again."
"Great experience over all. No pushy sales techniques… just honest and straight forward."
"The car salesman Kai Conway was extremely friendly, Very helpful and made my experience of buying a new car feel so easy."
"Jordan Mullen the sales executive that sold me my first car was very welcoming and understanding."
Cons:
"Please please avoid at all cost money grabbing arrogant tyrants."
"Absolute scammers. Used their online tool to get a price for selling my car."
"Bought 10k car, paid for it, then wasn't told I would have to wait up to 6 weeks for the log book to come, was told would get a free service for my patience which didn't materialise."
"After purchasing the car, I was advised they would carry out some paint touch ups and done an awful job of it, and the car has more paint damage than when I viewed it."
"The two used cars I bought not much longer than 6 months ago have had issues and the garage could not be less helpful when trying to get the issues resolved."
"Disappointing and won't be a return customer."
"Avoid at all costs."
Vehicle Condition
Pros:
"The vehicle had been checked and serviced with all the documentation up-to-date prior to the sale."
"Received the car and it was immaculate."
"We got the car in almost impeccable condition and at a reasonable rate."
"Jordan ensured the car had all work completed (1 part fixed) before collecting the car and ensured the car had a full professional Valet inside and out."
"All work completed as requested, and car returned nice and clean."
"Picked up my new BMW today from the Evanshalshaw Motherwell, the car is stunning and in great condition."
"I had a great experience with Saique, you won’t usually receive a fresh mot if there’s still 6 months or more left on the vehicle however he was able to give me a full 12 months mot and removed small scratches on the body work too."
Cons:
"I love my car but I left the garage and the boot was all torn inside without being made aware of it."
"Asked Evans Halshaw to complete an MOT on Honda Civic. Firstly they sent an online quote for almost £1000 for works to be completed."
"The starting barrel was goosed."
"Then when I picked the key up it was broken."
"The car was picked up with no fluid in the washers and turned out to be the motor at fault."
"Sold me a car with several issues including engine mounts needing replaced, front washer not working and 2 tyres worn down."
"My daughter purchased her first car a Vauxhall Corsa from Evanshalshaw Ford Motherwell. She was excited to be collecting the car only to be disappointed with the cleanliness of the car Inside and out it was dirty."