Your Apartment | Serviced Apartments & Short Term Lets Bristol Reviews Summary

Location

Pros:

• "Location excellent in Clifton Village, arrived early enough to get a parking spot too!"
• "Very nice apartment, close to Cabot Circus and the Christmas market."
• "Great location in Clifton Village."
• "First time staying, very impressed with the location and amenities."
• "The apartment is located in the best place in Bristol, short walk to anywhere."
• "Our apartment was in a fantastic location and close to all amenities."
• "Close to the centre of town and located within 15-20 minutes walk of main attractions in Bristol."
• "The location is amazing, 10 minute walk from almost everywhere we wanted to go!"

Cons:

• "Only issue we had was finding the place, every location postcode we were sent was wrong."
• "Parking was a nightmare as maximum parking slot is 3 hours."
• "Although the building is in an amazing location, the apartment itself it is a lot smaller than pictured."
• "The apartment is well located near to all the bars and restaurants. However, the kitchen is generally well equipped but there is a lingering greasy smell."
• "Location was a bit of a walk to get to some main areas although close to a bus stop."
• "Location is excellent but self Check In was no problem, Apartment is small but comfortable....">
• "The place wasn’t cleaned before I entered. And I was only informed at 3:00 when I was supposed to be checking in."
• "Rooms are nice but very small. Trying to sleep was an absolute nightmare… the rooms are situated above a trash/dumpster area."

Cleanliness and Maintenance

Pros:

• "The apartment was perfect for our needs. It was clean, tidy, nicely furnished and well equipped."
• "A bit tight on size for 4 really, but great as a base. Tap in kitchen came off but we were able to fix it without the place flooding."
• "The apartment is fully kitted out, even down to tea bags and coffee. Beautifully decorated, clean and tidy."
• "I had an enjoyable stay the accommodation was very clean and warm."
• "The room itself was lovely and cosy."
• "Good channels on tv, good amount of towels, very comfortable bed and bedding."
• "A gorgeous little studio flat, comfortable beds, basic but clean bathroom, lovely kitchenette and great decor throughout."
• "Lovely, and clean accommodation, smelt lovely and in such a nice quiet area where you can relax!"

Cons:

• "The place was not cleaned when I arrived from the previous guests."
• "My room had not been cleaned when I checked in."
• "Shower bottle rubbish left in shower and too strong smell of bleach."
• "The apartment was not what we had paid for (completely different bed and decor), it was scruffy with dirty and stained carpets."
• "Overall this apartment was suitable. There were little bits of rubbish still under the beds, a stain on the sofa."
• "Do not book! Appalling customer service support with a response time of over 5 hours on a live issue, poor levels of cleanliness."
• "The only good thing about this place is the location. It wasn’t clean, the shower head was broken, shower blocked and didn’t drain properly."
• "The flat was completely dirty: mouldy, dirty, uncleaned, dusty, dirty dishes, dirty bathroom and toilet."

Customer Service

Pros:

• "Kitchen area fine for breakfast and making hot drinks. We requested a tea towel and housekeeping very obliging."
• "We had a couple of small issues in that the towel rail wasn't coming on, and there was an issue accessing the apps on the smart TV. Neither of which hindered our experience and I would stay again."
• "We cooked several meals in the good sided kitchen. The Old Bank is just a short walk to Sainsbury's for groceries and everything else you could possibly want."
• "4 Berkeley Square apartments are surely one of the best maintained short term lets you’ll find in Bristol."
• "The staff is responsive and they instantly helped me when I needed to extend my stay."
• "Good place for a good price! Nice spacious apartment and compared to other available options quite affordable too."
• "Customer service on the phone tried to be helpful however could not resolve all the issues."
• "Gorgeously decorated rooms and an enormous bathroom. When we arrived there weren't sheets for the sofabed as ordered, though when I'm phoned up I was given directions to the linen cupboard, so it was resolved in 5 mins."

Cons:

• "The cleaners did finally show up and worked very hard to get the place ready. But then my complaints weren't handled till 3/4 days afterward."
• "What a disaster. Still, let's see what the team can do to help and rectify this, right? I wish! They wouldn't pick up the phone, clearly screening our calls as we tried time and again to get through for updates."
• "I have stayed near Cabot Circus before costing £75 a night and the apartment are loads better."
• "We had problems with water not draining from sinks or showers, there was no hand soap, and a constant loud rattling banging noise in the bank bedroom."
• "We ask for someone to help resolve these issues but were told they didn't have a key so couldn't come to the flat unless we were there."
• "I stayed there last year and was extremely happy with the location, the cleanliness and spaciousness of the place. The only issue I had was the fact that the place did not have Airconditioning."
• "The location could not have been better for us. The observatory was a short walking distance away and there was an abundance of food and drink venues within a stone's throw."
• "Really bad customer service. One friendly member of staff Aneta. All the others in the wrong industry."