Laings Reviews Summary

Customer Service

Pros:

• "The whole team were lovey, I will definitely be back."
• "Manager Aaron and the girls couldn't have been more knowledgeable, helpful and friendly."
• "The level of customer service was top notch."
• "All the staff are very personable and give an excellent service."
• "Would definitely recommend the store for anyone looking for a great experience when buying jewellery!"
• "Laings will always be my first choice jeweler in Scotland."
• "The staff at Laings are extremely welcoming and knowledgeable."

Cons:

• "The prices were, despite assurances, very high compared to other options."
• "I had a very poor experience with this firm."
• "The attitude of staff was poor."
• "Zero customer service."
• "Unprofessional sale service, long time waiting."
• "Sly sales with their compared high price."
• "The “girlie” server was more interested in talking to her colleague friend than engaging me as a customer for a sale!"

Staff Knowledge & Expertise

Pros:

• "Ka Wa was very professional, extremely knowledgeable and was a pleasure to deal with during the collection process."
• "Daniel exhibited an extensive knowledge of engagement rings and was able to help me find the perfect ring for my partner."
• "You know you’re in good hands when your sales can give you all details from the history of the brand, all the details of the item and the aftercare information."
• "James Bell was outstanding, courteous and very knowledgeable."
• "Claire was my point of contact and from start to finish very knowledgeable and professional."
• "I also discovered from James that they have a good selection of pre owned watches which are very competitively priced."
• "James was both friendly and knowledgeable talking me through the product and different options which met my requirements."

Cons:

• "David Laing, accusing me of trying to defraud them."
• "In my opinion people like this shouldn't be allowed to trade."
• "Laings had swapped the platinum ring I paid for with an inferior white gold model."

Product Selection & Availability

Pros:

• "They also have a fantastic selection of diamonds and other luxury jewellery."
• "I would definitely go back to Laings when I'm looking for another watch."
• "I then got a call a month later and was invited along to the boutique, it was the watch that I wanted and was ready for to try on."
• "I was able to add the stunning new Omega X33 Marstimer to my collection."
• "I have used Laings the past couple of years when purchasing a couple of watches."
• "The Laing experience didn't disappoint, Jessie was excellent, attentive and had a vast knowledge of luxury watches."
• "I highly recommend her and the store for their outstanding service and expertise in luxury timepieces."

Cons:

• "The wait lists for everyone are long but this watch was well worth the wait."