Address: 53 Mitchell St, Glasgow, G1 3LN, United Kingdom
Phone: +441412043400
Rating: 4.9
based on 482 reviews.
Professionalism and Expertise
Pros:
"She is so professional."
"Lynn is fantastic really explained when I was little apprehensive about everything, made me feel comfortable gave me different options."
"I have seen both Dr Ali and Dr Riz and they are both knowledgeable and very experienced, and their touch is elegant and gentle I didn’t feel the injection at all."
"Louisa took the time to explain the treatment and advise on what would work best for me in order to get the results I wanted."
"Dr Riz, who was very professional, my treatment was done quick and pain free."
"I highly recommend Dr Rizwan he is so patient and talks you through everything in detail, you never feel rushed."
"He is knowledgeable and precise and explains in-depth the procedure beforehand as well as potential adverse effects, aftercare and realistic expectations."
Cons:
"However since she has left I was given an appointment with one of the doctors (he did not introduce himself) for my IPL for rosacea, and I got the impression he did not want to do the treatment and made me feel a little unwelcome sadly."
"DO NOT BOTHER PHONING BACK THEIR PATIENTS. Absolute shambles."
"I messaged them about this and was immediately blocked. What a horrible way to treat people, not to mention the breach of trust."
"Ruined my face!! Beware!. went to this clinic for cheek enhancement, although the staff were polite and friendly I walked out with a pocket under my eye of filler which I was told was swelling and would disappear. Yes it did go down but I have two uneven cheeks and a filler that makes me look like ive a eyebag."
"NO AFTERCARE AT ALL. avoid"
"Paid £50 for an invisalign consultation... NEVER got the email! i even went there in person and the the front desk lady said she would send me the email the next they but i never got it."
"ok till theres a problem and then when you call to get it corrected they will tell you to go elsewhere instead of making a client happy and returning which i was more than happy to do considering all my other treatments were ok."
Customer Service and Care
Pros:
"They couldn't have been any nicer and put me at ease straight away."
"A painless pleasant experience at my appointment with Rachel. Rachel provided a detailed consultation before my treatment."
"I felt welcomed and everything was talked through and all my questions answered."
"I would 100% recommend, and will be sending friends and family their way."
"The staff on reception are also friendly and welcoming which puts you right at ease as soon as you walk in."
"Any questions/concerns are answered and I always leave feeling confident."
"The whole team at Westerwood are fantastic!"
Cons:
"shame really but theres more providers out there."
"I had my 1st apt scheduled with this clinic today, which I cancelled due to the very concerning posts I witnessed on their social media, last night, and the way in which they handled my concerns."
"The staff is super friendly don’t get me wrong but the lack of communication is really a shame."
"They cancelled my appointment without any issues and refunded my deposit."
Treatment Results and Satisfaction
Pros:
"I absolutely love my lips and I’m so grateful, thank you very much!"
"Most importantly, I love my lips."
"Was really happy with my results."
"Can already see results can't wait to see how the botox turns out, will 100% be back every time now!!"
"I am delighted with the results so far."
"I am overjoyed with the results!"
"The results are always fab and exactly what I ask for."
Cons:
"Used to love here but defo changed."
"While I was unhappy with my treatment, I have to say their customer service is wonderful."
"I got some fillers done here and I was unhappy with them, however upon contacting the clinic they happily sorted out the issues for me."
"Last visit had two additional reviews after my initial botox treatment and deep lines still showing at the top of my head."