Hamptons Estate Agents Cheltenham Reviews Summary

Professionalism and Efficiency

Pros:

• "Their professionalism, punctuality and responsive exceeds my expectations as they’re always going above and beyond, meaning projects can run smoothly and effortlessly."
• "James was organised and efficient and a very nice person to deal with."
• "The team are professional, confident, positive and motivated."
• "Dawn oversees our portfolio personally and is a pleasure to deal with being professional, businesslike and able to see issues from both the landlord and tenant perspective to achieve a balanced view."
• "Emma and James were amazing. Great communication, great problem solving, and crucially managed to remain fair to both parties."
• "All staff were super efficient and answered my queries very quickly."
• "Dawn is the senior team manager who I work very closely with. She is always very professional, punctual and responsive."

Cons:

• "They'll do the absolute minimum to keep your rented property in an acceptable condition."
• "Literally the estate agent equivalent of a cowboy builder."

Customer Service and Support

Pros:

• "We have been continually impressed by their high level of service and genuine consideration for their customers."
• "Friendly, professional and you can really expect the exceptional with this team."
• "Rebecca Hitchman has looked after me and my tenancy with great care and respect."
• "The whole team at Hamptons Cheltenham was very professional and helpful."
• "They are very friendly and get to know you as individuals. Extremely personal service."
• "The service has been excellent. Thank you for everything you do to make renting a property from you a breeze!"
• "Since dealing with Hamptons we have nothing but praise for the property management team including Rebecca Hitchman, Angela Parn and Dawn Clarke."

Cons:

• "The problems started on leaving the property, and even though we left the property cleaner than we received it, they will go over everything in the finest detail and milk you for as much of your deposit as possible."
• "On principle I wouldn't use them in future, neither recommend them."

Property Management and Maintenance

Pros:

• "Hamptons have excelled in both the management and letting of our Cheltenham Apartment."
• "Fast and consistent to respond to issues at the property."
• "They promptly fixed any problems arising and provided flexible suggestions and solutions throughout my tenancy period."
• "Rebecca was fantastic in responding swiftly and professionally to a number of maintenance issues, all being resolved within 24 hours of flagging with their friendly maintenance guys."
• "Problems and repairs get sorted quickly and communicating with them is always very easy."
• "The property management team are exceptionally helpful and proactive to resolve any problems and keep me posted should circumstances change."
• "Rebecca Hitchman was really organised at keeping the little maintenance niggles sorted."

Cons:

• "The actual rental period itself went without any major issues although there was damp on two of the walls in the property that was never fixed."
• "The End of Tenancy Guide outlining all the conditions of leaving the property was only sent the day before the move out date."