Andrews Gloucester Reviews Summary

Customer Service

Pros:

• "Everyone at the branch have been fantastic with the sale of my property which was dealt with quickly and professionally."
• "Ive dealt with Jasmine who was extremely professional, friendly and punctual during all interactions."
• "Sarah Robinson works around the clock to ensure that everyone is happy with the service Andrews offers and she does so incredibly well."
• "Rebecca Wills-Morgan works with professionalism and pays very close attention to detail...Keep up the great work Rebecca!"
• "Sarah Robinson (property manager) at Andrews is a pleasure to communicate with and although our rental checkout was quite stressful, her professionalism made it feel quite easy."
• "Shayla was extremely helpful to me and explained everything in good detail making sure I knew everything that was going on with regards to renting a house especially as me and my colleges are all students."
• "Shannon Smith you are an asset to Andrews whose efforts and acumen, reassures me that my property is in good hands."

Cons:

• "Sold my house through Andrews in November this year, appalling communication, no updates."
• "You will never get any update or information if someone will come to ur flat for any requirement."
• "They don't allow you to revisit the office with any type of complain and forcefully make yourself out from the office."
• "Extremely poor services, never use them!"
• "You will feel very much unsecured in the rooms rented from Andrews."
• "I requested almost for a month to arrange for a visit before the end of tenancy, but Andrews didn't arrange."
• "So awful it should (might be?) criminal."

Property Management Efficiency

Pros:

• "The property was only vacant for 3 days."
• "Everything has been so quick and easy."
• "They delivered a seamless experience from start to finish and were always available to address my queries and concerns."
• "Jasmine Gyde was exemplary in assisting us to complete all the 'check outs' and 'check ins'."
• "Throughout the whole process I never felt like I had to 'chase up' or take the time out to call for updates."
• "Excellent speedy process of renting a property with Andrews."
• "The services Andrews provided were clear and timely."

Cons:

• "Andrews took a month to arrange for supplier to fix the issues."
• "I wouldn't recommend Andrews - they are the worse management company I came across I will definitely never use them again."
• "After viewing a property, the agent said she would immediately cancel all other viewings and remove the property from online websites... Absolutely abysmal excuse for an estate agents leaving three people basically homeless."
• "They have stolen hundreds of pounds from us which has been reported to the bank their incompetence has caused homelessness."
• "A total joke and a waste of time. Went there and was not helped or even called back after assurance that it will happen once the right team will be back in the office."
• "They don't value tenant's time, money and words, i must say they are hear to cheat the people."
• "We then had to wait a MONTH with absolutely NO response or communication whatsoever as to whether we had been accepted or not."

Staff Performance

Pros:

• "Cara was fantastic help when i was looking for a flat."
• "Hayley Tennet and Sarah Robinson, they are just amazing."
• "Sarah Robinson who is my property manager is very good at her job."
• "Just wanted to say that Hayley Tennet has been absolutely amazing trying to source me a property at very short notice."
• "Amazing service from Shayla She is a asset to the team, always quick to reply to the many questions I had."
• "I highly recommend Hayley at Andrews she was amazing."
• "Shayla has been extremely helpful and professional throughout the process of acquiring the flat."

Cons:

• "This agency do nothing but mess you about and feed you rubbish, poor communication from Fran who tries to hide away and ignore your calls."
• "We drove 2h from London just to find out that property is already let agreed."
• "I made appointment for viewing, they call me to confirm the appointment, I travelled 1 hour to Gloucester and 20min. before this time they send me a message 'Sorry we no longer have access into the property.'"
• "Disgusting service from this agent...I was rushed around on the viewing by Rebecca...Spoken to like a piece of dirt by her..Appalling."
• "Buyer was passed my contact details by a former employee, then had to sort out all the details and chasing myself including handing the keys over on the day of exchange."
• "We supposed to see the flat today, which was already rent and no one even give us call or send an email."
• "Anyone can ring your door bell at anytime without giving you proper notice."