Fixio (formerly MacMan) Reviews Summary

Customer Service

Pros:

• "The best service I've received in a long time."
• "All the team are so helpful, they take time to speak with you no matter how big or small your IT issue is."
• "It is very very comforting to have a trusted, knowledgable local Mac support team who are always willing to take a call and arrange, if necessary, a prompt support visit."
• "Everyone at MacMan was helpful and positive - and they were good at communicating."
• "They speak to you in words which you understand, are kind about your incompetence and insecurities and then just sort out your whole impossible mess in about 5 minutes."
• "Friendly customer service both on the phone and in-person."
• "The staff are extremely helpful, knowledgable and friendly."

Cons:

• "The icing on the cake is that every single person that I dealt with at the shop was so rude and inconsiderate every single time I had to contact them."
• "I left your shop feeling like I shouldn't have gone in, a bit of general politeness goes a long way."
• "They're very nice to your face but they are untrustworthy if any difficulties arise and insult you behind your back."
• "The chap was very unhelpful telling me 'dude, you can't be serious you can see how backed up we are'."
• "The man I spoke to seemed annoyed that I pointed out Apple had quoted a lower price - really bad attitude!"
• "If I could give half a star, I would. Could not believe the lack of professionalism and efficiency."
• "The guy behind the counter was evasive, patronising and responded defensively to any request I made for clarity."

Quality of Repairs

Pros:

• "New battery install for very old Mac, now works like a dream."
• "Their work was above and beyond what was promised and the service was excellent."
• "So impressed with the training I received from Ryan."
• "When it comes to serious repairs they are well priced and quick."
• "They managed to bring my dead iPhone 7 plus back to life."
• "Really helpful guys, helped me backup and transfer data off my locked phone with a broken screen and minor water damage."
• "They saved some very precious data from a completely dead hard drive."

Cons:

• "I didn't use their refurb for many months... When I went to use it, the first time, it overheated considerably and was so slow as to be unusable."
• "Finally, they admit to me that my ipad has stopped working entirely, they do not know what they've done to it but they cannot get it to turn back on."
• "I had a very poor experience with macman. They eventually provided a quote that was a similar price to buying a new laptop."
• "I had a very poor experience with macman. When I asked for it back, they said the price to deliver was higher than what their website says, and were pretty rude about it."
• "Now, without explanation, the machine is returned to me with the logicboard not working at all, no way to retrieve the data, a requisite not even offered in due process, even after a £60 transaction and a 5 week turnaround."
• "Unfortunately my recent repair has proved to be insufficient and my computer is still not working properly."
• "I had a very poor experience with macman. They held on to my laptop for way longer than they originally said, and were unresponsive throughout."

Value and Efficiency

Pros:

• "Great to know their work is also guaranteed and they checked up with me later to ensure everything was alright."
• "I can't describe how happy i am after receiving both my machines back from an upgrade."
• "I have used Brighton MacMan on several occasions... and at a price that is more than fair."
• "I will never be going anywhere else for my Apple support, including Apple."
• "Wouldn't go anywhere else. Now had 3 successful repairs done by the guys at MacMan."
• "Every time I need the team they always respond so well!"
• "They know their stuff, exude confidence and friendliness in equal measure and will often do an on-the-spot fix for free."

Cons:

• "I had a very poor experience with macman. They eventually provided a quote that was a similar price to buying a new laptop."
• "They have hidden costs, unhelpful staff, no clear pricing structure."
• "Just got a quote to repair my mac. They were more expensive than Apple and didn't even attempt to offer a better price."
• "Terriblle communication; I had to chase them continuously throughout my experience, no mediation of expectations."
• "I took my Macbook Air into get fixed about a week ago, I had a problem with the battery and needed to be replaced... it came to £166 which I was shocked by after being told that it was going to cost no more than £115."
• "Over a week later, still no ipad and I'm beginning to get the run around from macman."
• "All I asked was if it was possible to assess it at some point, well it is if you pay £50 to jump the queue otherwise you will have to wait a week!"