Saltire Motorcycles Reviews Summary

Customer Service

Pros:

• "They look after you every way possible, thanks to Frank, Callum, Levi and the rest of the team."
• "Great service today as always, staff friendly, helpful and courteous, from sales, servicing and after sales, all great."
• "The staff were brilliant and very respectful and I had no problem passing my Mod2 test."
• "The friendly nature of the staff makes the whole experience very enjoyable."
• "Everyone there has been so welcoming and supportive throughout the training."
• "The staff are super understanding, helpful and polite."
• "The friendly and knowledgeable staff will make you feel at ease and talk you through each step of the process."

Cons:

• "Stay clear."
• "I have no faith at all by the way my issue was handled that I would be given any, let alone enough, reassurance that this wouldn't happen to my son again."
• "Terrible service, from the parts workshop."
• "Very bad company especially towards disabled ppl."
• "Phoned about 10 times enquired about a bike left various messages and they didn't have the decency to return any of my calls."
• "Wouldn’t recommend this place, my husband is still waiting on call from last year about his Mod 1 resit."
• "Trying to get information about the progress of my brand new bike was like pulling teeth."

Training and Instructors

Pros:

• "After having done my CBT and full licence training here, I can wholeheartedly recommend the team at Saltire."
• "James is a superhuman instructor for putting up with my madness and I'm so grateful he helped me pass my test, first time!"
• "Jock did my CBT and he was the loveliest person ever, I felt safe and in control and loved every minute."
• "All the instructors were excellent from CBT to Mod 1 and Mod 2."
• "Instructor 'ROB' has the best knowledge in the world to read to students weakness."
• "Thanks to the very patient instructors at Saltire Motorcycles for helping me pass both mod 1 and 2."
• "The instructors are so supportive and genuinely want you to pass your test."

Cons:

• "It takes far too long to get a slot! I needed to wait 3 months from booking to taking for my CBT and Mod1/2."
• "Only negative is more continuity when doing the DAS, you do seem to get different instructors so a bit time wasted each time as you and the instructor get to know each other."
• "Now having to go to a third party garage to figure out the cause of my problem and have it fixed."
• "The service department is what lets them down though imo."
• "Labour charges are high - £80 an hour. Come on guys, you're mechanics not lawyers."
• "The new radios seemed to always lose connection once we stopped."
• "These guys seem overworked as they have a high volume of students and not enough instructors."

Facilities and Showroom

Pros:

• "The clothing store and show room are great, its every bikers dream; they have a great selection."
• "Great place to visit for motorcycles with many various makes."
• "Huge inside space and downstairs that will keep those keen bikers, occupied longer than you thought."
• "The space is huge inside, with all sorts of bikes up for sale, so there is plenty to look at, while you're there."
• "Wide range of bikes. Large shop with lots of gear."
• "Excellent layout, love all the different rooms and the displays are amazing."
• "Huge range of bikes from 125s to Harley's and Indian all displayed in a bright easy to navigate showroom."

Cons:

• "Cafe closes at 4pm. Unfortunately just missed it. Wee practice road layout inside. Great set up."
• "Because saltire don't deal with fantic anymore they won't look at it £5000 on a piece of scrap if I was you I would not go near to by a bike or get it repaired."
• "Struggled to find a member of staff in Saltire Bikes but very helpful when found someone."
• "Been in twice now, 1st time was told they didn't have any bikes and good bye, last time was told look up prices on the net."
• "Original salesman was pleasant and we shook hands on a deal for a new bike... Enter the senior salesman who informed the junior salesman that the deal has now changed."
• "They are cowboys! Tried to rip me off £220 telling me my patrol pump was busted!"
• "In the shop for 20 minutes/ half an hour poor customer service as we were not even approached !!very disappointed as we were looking to purchase 1/ 2 bike's o we'll not to be !!"