Arnold Clark Stirling Volkswagen Reviews Summary

Customer Service

Pros:

• "Our product consultant Mark Thomas was excellent & went through the process of taking our old car & purchasing our new car with professional expertise."
• "Couldn’t be happier with the service we received buying our new car. Mark Thomas couldn’t have been more helpful."
• "Sean was extremely helpful when purchasing our new car through PCP."
• "Highly recommend this Arnold Clark branch, especially Gavin Alexander. He goes above and beyond to make sure you’re getting first class customer service."
• "Kerry was incredibly helpful and did not put any pressure on us at all to buy."
• "The staff at the branch were all excellent and very friendly during the whole process of purchasing our new car."
• "Kerry Maddock product consultant has gone completely above and beyond."
• "Kerry and her team are very professional throughout."

Cons:

• "Doesn't even deserve 1 star... disgraceful from start to finish with Volkswagen Arnold Clark."
• "They would not do all work we asked when we where there waiting. Our appointment was for 10am we left at 3pm."
• "I'd give them none if I could. Only been customer with them since June and been messed about by them since."
• "Shocking experience with this company. I had bought a brand new car with them over a year ago and was not given a second key."
• "Absolutely AVOID this place at all costs!!! Had nothing but bother with this Arnold Clark."
• "Avoid. Having had bad experiences with Arnold Clark before we were reluctant to go back, however they had the exact car we wanted at this branch."
• "Had a really good experience, very helpful and nice people and were willing to go the extra mile."
• "The boot floor was left like a tip! All the items that were neatly stacked before access were strewn over the boot floor."

Vehicle Quality

Pros:

• "We recently bought our second car from Kerry and returned here because we had such a great experience with her the first time round."
• "Smooth experience purchasing car online. Mark Thomas was fantastic and dealt with our queries in a very timely and professional manner."
• "I've bought five cars from Kerry at Stirling Volkswagen. All hassle-free, great deals and great condition, whether used or new."
• "Excellent service and experience buying a car from everyone we met at Arnold Clark, Stirling."
• "Bought a second hand car 2015 golf had it two months started hearing noises brought it in they put new brake pads brake discs all around and at no cost."
• "Absolutely delighted with the service I received and with my new car."
• "Just bought a car from Kerry Maddox and she is nothing short of exceptional, she is a real asset to this establishment."
• "The service provided by Gavin Alexander and the team at this branch was second to none!"

Cons:

• "On the day I collected the car it had to go back after making a Loud Squeaking noise... the wheel / ball joint completely slipped off the car."
• "After looking at most cars in his price range he still decided the Kona was still the one for him... Joshua did notice a few little scratches and stone chips."
• "Bought a second hand car 2015 golf had it two months started hearing noises brought it in they put new brake pads brake discs all around and at no cost friendly staff can't say enough about way I was treated absolutely over the moon thanks so much."
• "I purchased a car recently and the service exceeded my expectation, the whole experience was fantastic."
• "Well first time with this company and what can I say Kerry Maddock product consultant has gone completely above and beyond she deserves a platinum award."
• "I had a brilliant experience from start to finish with this branch. Specifically, Becca has been courteous and consistent with updates on my car’s status."
• "Really pleased with the service I received! Rachel was great throughout the entire journey of searching and buying a car."
• "Dealt with Kerry from Stirling Volkswagen, who went out her way and above and beyond to ensure that I was able to get finance on a new vehicle."