The Wye Partnership- Estate Agents High Wycombe Reviews Summary

Customer Service

Pros:

• "The ladies who handled my calls and provided us with updates were superb, so friendly and made what is a very stressful process manageable."
• "Rob and his team have been absolutely brilliant from the first viewing till the end when we got the keys."
• "Ian was always at the other end of the phone to deal with my 101 questions and help us through the process!"
• "I was kept informed throughout the sales process, could contact them with any queries I had and they were very understanding to my personal circumstances during quite a difficult time."
• "Rob and the team were always at the end of the phone to answer any queries."
• "They are very attentive and responded to communication quickly, which I love no matter if it was day or night."
• "Always phoning back if not available in the office."

Cons:

• "On a not so positive note, we were continually frustrated by the purchasing solicitor that was recommended by Wye to represent the buyers."
• "There was a little confusion over the lease extension in the advert, some of the details needed to be double-checked before going online, especially with important details like a lease."
• "Wye tried to claim £360 from us at the end of our tenancy despite us leaving the flat in a cleaner, nicer state and fixing pre-existing problems ourselves."

Professionalism

Pros:

• "Tracy and Steve were extremely knowledgeable about the local housing market and provided invaluable guidance throughout the entire process."
• "Rob did the initial valuation on my elderly uncle's house and he treated him with such respect as he knew that, having lived in the house for 60 years, my uncle was really anxious about selling his home."
• "I cannot fault Wye, the service I received from Ian was exceptional."
• "The level of service provided by Rob is superb. He is always at hand to answer any questions, he is extremely professional & courteous."
• "Rob was open and honest when valuing our property."
• "The initial valuation meeting was very professional, I like how well prepared they came with comparison properties in the area."
• "I was very impressed with their service from initial valuation to completion."

Cons:

• "What should have been a straightforward sale turned into a 10-month nightmare created and compounded by two sets of totally useless solicitors."

Communication

Pros:

• "They kept me informed throughout the whole process and always let me know as far in advance as possible for viewings and when things needed to be moved or changed."
• "From start to finish both Rob and Tracy kept in contact regularly and when ringing Wye, I always talked to one of the staff, there was never an answer machine on, which I greatly appreciated."
• "The communication was fantastic which always puts you at ease when moving house which can be a very stressful time."
• "Communication from him and his team was excellent."
• "The team were always on hand to answer any queries and unlike other estate agents I have dealt with in the past, there was never a need to chase for progress updates as we were always informed of any changes as and when they occurred and what the next step in the process would be."
• "Rob provided regular updates on progress to keep us properly informed."
• "Throughout the process Steve kept me informed and liaised with other estate agents in the chain and my lawyer to make sure things kept moving."

Cons:

• "Our experience unfortunately was not the smoothest but Tracy was an absolute angel, she constantly kept me in the loop with any updates and was always there at the other end of the phone to reassure me if I needed it."