Pinkmove Estate Agents Reviews Summary

Service and Communication

Pros:

• "Throughout the sale process they updated us and kept in touch almost weekly."
• "Sue in particular was very helpful and helped take some of the stress out of the process."
• "Absolutely brilliant - made the process super easy and gave great updates."
• "Throughout the whole process there has been excellent communication and fast responses."
• "Good communication and knowledge of the market."
• "The team at Pinkmove were really efficient and communicated well throughout the sale process."
• "Updates every week, always on the end of the phone and extremely helpful."
• "The progress team within Pinkmove then kept on with the pestering of solicitors etc to get the sale to go through."

Cons:

• "Poor communication, poor service. Felt misled, been lied to, patronised and gaslighted."
• "Travelled from Cornwall to view a property...informed the property has been sold. No mobile number and they choose to SMS after 6pm previous evening of its sale on a land line with no such service...."
• "The communication internally of the company is atrocious, you end up repeating yourself multiple times, sending the same documents again and again."
• "I had a bad experience with this company. They lured me in with their cheap prices then once i agreed to sell my house with them they started to add on a whole bunch of extra fees."
• "Worlds worst Estate Agents. They pretty much have a monopoly on the South Wales area for no reason at all. Lots of false promises, don't return calls or emails."
• "They invited me to view 2 properties as potential buy-to-lets where there was a condition in the head lease that they were not to be let! They do not return calls or e-mails very often."
• "I spent and wasted over £900 on survey, damp and Timber report and solicitor only to be talked to rudely by an office staff who lack manners called Jane."

Professionalism and Support

Pros:

• "They take excellent quality pictures, create and publish floor plans and back that up with a dedicated team to follow up on the sale."
• "The staff were kind and thoughtful, and very efficient. They helped with solicitors and if I had any type of query even if was something very simple they helped."
• "Darienne Kautai was a delight to work with...She was easy to communicate with and very prompt in her responses. Very helpful and friendly."
• "Very polite and quick responding. Made it very easy for myself to communicate with them considering myself a first time buyer."
• "Even after the first sale fell through due to a problematic buyer, they got straight back on the task with no quibbles."
• "Based on our experience I would highly recommend Pink Move in Newport."
• "Pinkmove have been absolutely fantastic, I explained that I had just had a cancer operation and lost mam and now had to sell her property."
• "Jodie Chivers (Offers and Negotiations Manager) from Pinkmove is second to none and such a massive asset to Pinkmove."

Cons:

• "Absolutely disgusted. I'm a first time buyer and this was my very first experience viewing a house and if this is the standard then I will concentrate on solely using other estate agents."
• "We were going to view a property one Saturday and Paul called to notify us that the property had been flooded a few times and he did not know! So refreshing to have an honest person owning the estate agents."
• "I have recently bought a house with pink move and Darrienne in the progress team was fantastic. Very helpful and knowledgeable about the process and was very efficient."
• "Have had a really positive experience with Pinkmove Estate agents, Darienne was dealing with my move and can only say great things, she was very supportive and it was really nice to get regular updates about the move."
• "Trying to book an appointment to view a property through Pinkmove and was told that a viewing could not be arranged until a valuation of my own property was completed first. What an absolute shambles of a business model."
• "We have viewed many houses in Newport, Pink move is the only agent who found us 3 houses, which we're thankful to their professionalism service."
• "After leaving messages about Pink move telling potential viewers to park on private land to undertake viewings we have seen that they have been undertaking several viewings without abiding by Covid-19 cleaning requirements."