haart Estate And Lettings Agents Newport Reviews Summary

Customer Service

Pros:

• "Leanne, who has been our main point of contact, has been a huge help and answered any questions we’ve had."
• "Emma Lou for her great support and excellent communication skills."
• "Every email has been answered extremely quickly and professionally."
• "The customer service of the Haart Agency is brilliant, they helped me finding a house for 2 family friends couple."
• "I can attest to the professionalism, consistency and unbiased service I got from staff."
• "Olivia King has been absolutely fantastic to deal with. She is incredibly efficient and responsive."
• "The Haart team were super helpful with their guidance helping me to rent a property. Always answer the phone and my email questions quickly."

Cons:

• "They just don’t care."
• "Very Disappointed !!! Not Keeping their promises !!! No value for others Time !!!"
• "Had water leaking issues which they left me to pay, ignored my calls and didn’t follow up on me about."
• "We've been with Haarts for 10 years. Very fed up with the lack of service."
• "I wasted so much time to email and call them without any responses."
• "Communication during my tenancy was awful."
• "They’ve provided the worst customer service I’ve ever experienced during the times I have rented."

Property Management

Pros:

• "Leanne at the Newport branch dealt with the issue immediately and within a few hours a contractor had been and repaired the issue."
• "Sophie Peake, our property manager, provided exceptional assistance in facilitating the renewal of our current contract."
• "I received great customer service from a wonderful, friendly and approachable individual 'Sophie Peake'."
• "Couldn’t recommend Chloe enough, from the first initial contact to the viewing and since then the constant contact and assistance from her has been outstanding."
• "Without Leanne’s assistance I would have been without hot water for a while longer."
• "Leanne took control of the situation and went above and beyond to ensure everything was ironed out."
• "Any problems at all leanne dealt with them promptly and professionally."

Cons:

• "Over the last few months we've contacted them several times regarding a rent review and they've managed to not follow through."
• "I decided to give up with heart as they're absolutely useless when I say useless I mean the property managers!"
• "I have had problems in the past with maintenance work being carried out in my accommodation."
• "I have moved in to a property managed by Hart over 3 months ago, having been assured some repair work would be done before moving in we saw this had not been done on the date of move in."
• "Had no major issues in the year I have been with Haart / Darlows."
• "We had issues getting work completed... some took months to complete."
• "I had to wait 3 months for them to fix the boiler, all through the freezing cold weather we didn’t have no heating at all."

Professionalism

Pros:

• "A very smart professional young man who was able to explain things of how the housing market had changed over time."
• "Service has been friendly, professional, and all-around amazing."
• "Fantastic from the word go! Jake was extremely friendly and efficient."
• "He is the one who appeared out of nowhere, being the most serious and fast, it goes without saying that his professionalism is impeccable."
• "David Hale... replied to email promptly, returned calls within minutes if he was on another call."
• "Ashley Cooke has been superb with the re-letting of my property in Monmouth."
• "Jack at Haart was very helpful throughout the whole process, very friendly, approachable and dependable."

Cons:

• "I got absolutely nowhere with them, until I got the environmental health involved I’ve never had a phone call of heart so quick."
• "How they can say the things that aren't real or they are trying to take deposit?"
• "As a landlord the service I have received from Haart has been dreadful."
• "Speaking with my landlord ended up being better than communicating with Haart."
• "It may as well be radio silence once you’re under contract with them."
• "Haart Letting agent is one of the worse letting agent I have ever experienced. They can communicate with you until what they need to get -rent,sales. After that you will have to chase them to get things right."
• "Absolutely nightmare company, unprofessional and useless."