Sainsbury's Reviews Summary

Staff and Service

Pros:

• "Friendly staff, customers do follow social distancing well."
• "Staff very helpful"
• "Staff are generally friendly, large car park and good location"
• "Staff are helpful. Store is clean and stocked."
• "Staff are nice and friendly."
• "Staff is very pleasant and friendly."
• "The staff are generally very helpful and pleasant to talk to or get advice from."

Cons:

• "Staff on the till too busy chatting with colleagues when serving customers not paying attention to the customer."
• "Absolutely terrible. Staff that are disinterested, toilets knee deep in urine and that hadn't been cleaned in what looks like weeks."
• "Staff are rude un-knowledgeable and the Management need to brush up on price integrity."
• "Had an unpleasant encounter with staff member on the Pizza section. She was very rude and abrupt."
• "Good shop however on the way out I was profiled by the security guard at the time and he attempted to embarrass me in front of everyone in the manner he called me out."
• "They are all rude, no manners whatsoever, and are too busy having a conversation with each other."
• "One member of staff was extremely unhelpful and ignorant."

Store Layout and Cleanliness

Pros:

• "The layout can seem a little strange, with the fresh fruit and veg (usually near to the main entrance in supermarkets) being at the opposite end of the store from the main entrance & car park."
• "Nice supermarket, well laid out, well stocked, nice clean store."
• "Immediately on entering the store, I was impressed with the atmosphere inside. It was bright and airy and well laid out."
• "The home section is great (like most Sainsbury’s with a home section), useful to have a recycling area outside the store alongside a fuel station!"
• "The lay out of the store is set out for piece of mind and safety to all customers."
• "Very clean plenty of products, staff helpful and kind."
• "Also the customer toilets are clean and well maintained."

Cons:

• "No vegan options in sandwich grab and go area."
• "The new layout is terrible. It's a lot less mobility scooter friendly."
• "outside the trolley park and entrance from the car park walk ways are stained and very dirty."
• "Toilets are filthy, too."
• "The recent refurb has resulted in a complete reorganization which may look better but is not the easiest to navigate and the loss of the bulk section is also lamented."
• "It's a good size but the product range is now spectacularly mediocre in pretty much every area across most, the store also looks really tatty."
• "Such a poor trip. Out of date food on the shelves, very poor date on the things that were in date."

Shopping Experience

Pros:

• "Prices reasonable, plenty of parking. Nectar card is very good to have."
• "Nice place to shop. Plenty of offers and promotions."
• "Good choice of food and other products."
• "Great supermarket, it offers a wide range of products, fresh, prepared, canned or convenient."
• "Always a good place to shop with a good selection of everyday foods and more exotic/expensive items too."
• "They have a wide variety of fresh produce and I find most of my favourite food stuff here."
• "An excellent shop. Lots and lots of good produce. Fresh produce is excellent and a good selection of household goods."

Cons:

• "The store loses one star from me because of the lack of variety in the cafe, particularly vegetarian options and short staffing on tills at busy times."
• "This branch of Sainsbury's has the feel of somewhere that is going to close in the next few months."
• "There were aggressive beggars outside which made me feel very intimidated."
• "Poor over priced and most times poor quality food but as its for stoke a ghost town they know people have to pay high cause of the convenience!"
• "On the downside, it is more expensive than other shops."
• "Not a place we use anymore since the café closed and fuel prices no longer competitive."
• "Sparse on customers (for a Saturday morning), freezers half full, a VERY poor fish counter."