LaundryRepublic Reviews Summary

Customer Service

Pros:

• "Customer service both by phone and e mail is perfect - I can only wish other service companies were as good."
• "The best customer service I have experienced in London so far - I had an issue with locating their lockers and I received a reply instantly - the time was way past office hours."
• "Very friendly and easy accessible customer service people."
• "When I have had to speak to someone on the phone they have been professional, courteous and always very helpful."
• "The customer service is also superb as they are quick to notify me of issues with my order."
• "I've only had excellent customer service from LaundryRepublic. The service was prompt and convenient."
• "Even in the midst of a couple of mis-haps, their customer service team (Dan) is responsive and offered resolutions that is reasonable - which makes you feel like they take your business and your clothing seriously."

Cons:

• "Surprised with the poor quality of customer service given so many high rated reviews."
• "They have horrible customer service, even worse at what they do."
• "Personally not happy with their customer service."
• "During this week I called more or less everyday, never got a call back."
• "Awful customer service, then got an e-mail to ask how they handled complaint, said awful never heard from them again."
• "I don’t often write reviews, but I am so aggrieved by LR. If you need something done urgently, don’t go with LR and do not believe their lies."
• "I had a situation that my clothes were not collected. They emailed me saying there was a problem, I emailed back right away trying to get more info and fix. They never replied back."

Convenience

Pros:

• "Extremely convenient, just dropped everything I needed with my concierge and the rest was taken care of."
• "A super convenient and efficient service."
• "I have the lockers in the lobby of my building, making the service incredibly convenient!"
• "It is so easy to just go downstairs at my building, leave my stuff in a locker and wait for it to be dropped back off, cleaned!"
• "So easy it's worth it. Love having the locker in my apartment complex, and all you have to do is tell them what locker your clothes are in."
• "They deliver to my block of flats so it saves time collecting from a dry cleaner."
• "Having a locker to put my laundry in the office is super convenient and saves me carting shirts to and from the office!"

Cons:

• "Only negative is that they sometimes over package items being returned."
• "Convenient. That's about it. Doesn't deliver Express service on time."
• "First they were late. Four days after the promised delivery date, we decided to call because it was starting to get ridiculous."
• "Never let me know my laundry was ready for collection, weighed the bag I dropped my gear off in and they missed some stuff in the top BUT was still charged for it."
• "They didn't even pick up my order for 3 days!"
• "I only continue to use Laundry Republic for the convenience factor. If it wasn't for that, I would take my business elsewhere as they are too expensive and the service is glacially slow."
• "I had a situation that my clothes were not collected. They emailed me saying there was a problem, I emailed back right away trying to get more info and fix. They never replied back."

Quality of Service

Pros:

• "Good quality service, good value for money (also compared to certain popular dry cleaning in Canary Wharf) and hassle-free."
• "Having used the service twice now I am very satisfied. The convenience of the service is excellent as well as the quality (mostly)."
• "My suits and shirts have always been cleaned to a high standard and have come back to me very well presented."
• "Everything came back spotlessly clean."
• "I am always skeptical of laundry services because often the clothes come back smelling stale and not clean looking. I sent two duvet covers in and they returned absolutely immaculate and smelling great."
• "The collection & delivery is efficient, convenient, my clothes and linen well treated and well presented."
• "The shirts in particular come back like new and I feel confident that suits and coats are treated well."