Saltire Private Hire Reviews Summary

Driver Professionalism

Pros:

• "Our driver was prompt, courteous and helpful."
• "The driver was very polite and friendly, his driving was very professional."
• "The driver waited for me as I was later than I expected due to a delay on baggage pick up."
• "Driver was very professional and we had a good chat during the trip."
• "Imran bhatti was an amazing driver. I've never met one so polite and helpful."
• "Driver was very polite and assisted me with my arm crutches to get into the car."
• "Robert kept the conversation polite and respectful, he is a credit to the company."
• "Our driver 418-Magz was so good! Very professional and friendly."

Cons:

• "The driver then told me that he could not take me as the job was finished. Very unprofessional."
• "I can honestly say it was the dirtiest, smelliest taxi I have ever travelled in!"
• "Late to pick me up. Very bad awareness and had to do multiple hard braking."
• "Would not use this firm again. Taxi driver we had told us he was the boss which was a lie."
• "Despite paying in advance, they don't respect an appointment, There was about a 20-minute delay."
• "The pickup was at Glasgow Airport on 23/3/2022. Shahid, the driver arrived well on time...smelt very badly of body odour."
• "Terrible journey car was smelling bad inside and driver drove very aggressively."
• "Despite booking a car for an airport journey at 16.00 they never turned up and then sent a car for 18.00."

Customer Service

Pros:

• "Had a very good experience when arranging an early morning airport transfer."
• "Booking was easy and straight forward and prices very reasonable."
• "Great communication, driver texting to let me know where the pick up is."
• "I got a text telling me the drivers name, vehicle type and registration before arrival."
• "My default choice for transport whenever in the area. John is always polite and his car is immaculate."
• "I called a taxi from Easterhouse to park head forge was it was £17.43 that paid taxi went to wrong address."
• "Amazing company. Amazing drivers, go above and beyond for you."
• "I used the service twice, once to transfer me from Edinburgh airport to the hotel at Cumbernauld and the return journey."

Cons:

• "Absolutely brilliant! Great communication from both the booking office and our lovely driver David."
• "Was a little concerned when I booked as the operative seemed confused and got our collection/destination mixed up."
• "Despite booking a car for an airport journey at 16.00 they never turned up and then sent a car for 18.00."
• "Would not use this firm again. Taxi driver we had told us he was the boss which was a lie."
• "Really bad - sorry. They could not seem to take my location details over the phone."
• "Absolute disgrace of a company!paid upfront for a taxi for 6 people and "william" turned up in a 4 seater!"
• "We unfortunately broke down about an hour from home. Our breakdown service organised transport home for us with Saltire."
• "Despite paying in advance, they don't respect an appointment, There was about a 20-minute delay in the arrival of the driver."

Vehicle Condition

Pros:

• "The vehicle was spotlessly clean and very spacious and comfortable."
• "The car was very clean and tidy given the atrocious weather."
• "Great service, great prices. Comfortable clean cars as well."
• "Car was very a very nice black Mercedes saloon. It was clean and warm."
• "Excellent service from Saltire, great communication, immaculately clean vehicle."
• "Great communication from both the booking office and our lovely driver David. Car was immaculate."
• "Taxi from Glasgow Airport was all as I expected. The driver (Bruce) was waiting for me even though plane delayed. Nice car."
• "Was met at the airport by a really nice gentleman who walked us to his taxi."

Cons:

• "I can honestly say it was the dirtiest, smelliest taxi I have ever travelled in!"
• "We had a private hire taxi 6 seater mini bus driven by Ali silver Mercedes Vito bus reg no SF18 VNX...he was scruffy, not professional looking and smelt very badly of body odour."
• "Terrible journey car was smelling bad inside and driver drove very aggressively."
• "Asked for a bigger car for 4 large cases of luggage but a small car arrived."
• "Either they have sold out or are subcontracting out the work."
• "Despite paying in advance, they don't respect an appointment, There was about a 20-minute delay in the arrival of the driver without apologies, and the taxi was dirty."
• "Booked through my company, but it wasn't a Saltire vehicle that arrived. It was a Glasgow cabs car that arrived instead."
• "The only company that responded to a pre-booking during the recent bad weather. Driver arrived on time and was very friendly."