Premier Laser & Skin Liverpool Street Reviews Summary

Customer Service

Pros:

• "Gabrielle made me feel very comfortable."
• "Shereen at reception who makes you feel comfortable and at home."
• "They make you feel so welcome and comfortable the whole time."
• "Amazing customer service and bedside manner."
• "They were very friendly, they asked carefully my needs and made me feel comfortable."
• "The staff are so wonderful and very helpful."
• "Everyone is just so lovely and such a great environment to be in."

Cons:

• "I phoned the clinic three times to explain the situation and was met with an extremely rude attitude and one of the girls hung up the phone during our conversation."
• "Another issue never pay in advance they will cancel your appointment and will say you have missed it."
• "They don’t answer the phone often and I got disconnected on the call and had to phone back twice again to get through."
• "Very unhappy with their refund policy of cancelling an appointment nearly a month before and being told I can’t get a refund."
• "The manager once was even rude bcs I was 'very late' - 8 minutes - and canceled my appointment."
• "Reception service on the phone is bad. I called to reschedule my appointment and the woman was very rude to me."
• "The lady on the phone was very rude, aggressive, and shouted at me saying that I was lying."

Clinic Environment

Pros:

• "The place is nice and the staff as well."
• "Very close from a tube station, friendly staff, very hygienic and professional look."
• "The clinic is very clean."
• "Clinic is super clean, staff are helpful and informative."
• "The clinic is clean, staff are lovely and appointments are never delayed."
• "It’s spotlessly clean, Good customer service."
• "The clinic is bright and clean."

Cons:

• "The clinic was set up was nice but when coming up the stairs there is a nasty food stench that you must smell before entering."
• "The clinic is ok but very small. You can fit 2 people in the seating area and you must face the receptionist which is not very good because you can’t help but stare at her (not in a good way)"
• "That’s not what you should expect with their prices. Be at least polite next time."
• "They also delete negative comments in IG, so don't trust what you see as it's not a true reflection of the customer experience."
• "Do not be taken in with the slick advert from the CEO who does not respond to concerns."

Treatment Results

Pros:

• "I’ve been doing laser for 8 years and haven’t seen results I’ve seen after only 4 sessions with Premier Laser."
• "just within 6 days my skin looked fresher and more brighter."
• "I am very happy with the results !!!!!!!!!!!!I’ve got my confidence back!!!!!!!!!!!!!"
• "Have seen fantastic results since being with them with reduced growth."
• "my hairs’ nearly all gone, so happy with the result!"
• "the results have been fantastic."
• "I'm very pleased with my treatment with KARINA (Beauty therapist from Liverpool Street Branch), very nice lady and well experienced."