Address: Laurieston Rd, Grangemouth, FK3 8XX, United Kingdom
Phone: +441324673300
Rating: 4.0
based on 200 reviews.
Customer Service
Pros:
"Highly recommend these guys !!"
"An easily arranged test drive, polite and informative sales person."
"Derek helped me find the right car at the right price."
"Particularly the service manager Andrew, extremely helpful and willing to understand exactly what I was after."
"Her communication is first class."
"Daniel went above and beyond. Couldn't have asked for better."
"Sean in Sales gave us quick answers to all our questions in a kind, professional and courteous manner."
Cons:
"Appalling customer service we will make sure Lex Autolease are aware not to use this garage for their clients in the future."
"I was told I would get a follow up phone call within 2/3 days of driving the car away but after almost 3 weeks, I haven’t heard from anyone."
"I’m still sitting here having not had a call back from him and no refund."
"Shouldn’t have bothered as after an hours drive and leaving it in the workshop for around 7 hours I was told there was nothing wrong with it."
"Very poor service and communication."
"Horrendous customer service! I put a deposit down to have a car moved from one of their dealerships to another... it was sold on Wednesday despite being told a day after the sale it was on its way."
"Initially difficult to contact anyone from this dealership as they don’t seem to have anyone answering their phone nor responding to online enquiries."
Sales Experience
Pros:
"Even though was way out of my way (a few miles) I saw a car I wanted and the person I dealt with was John Loftus nothing short of amazing. Went through everything and they were no pressure and I left a happy customer. Would defo highly recommend beep beep."
"Today was my first ever time at Evans Halshaw, I was really unsure as which way to proceed as always having cars on finance before I just didn't know what was the best option for me, after getting some great advice from Robert he pointed me in the right direction & Bryan finalised my deal, great service from these guys, very happy!!"
"Bryan McKee who offered us a drink... left us with a very good deal for us."
"Bryan Mckee was friendly, professional and did not make us feel pressured in any way it was a lovely experience when purchasing our new car."
"Great experience with Daniel and Robert who got me the brand new Mokka-e I was after within a week!"
"Absolutely great sales team. Very welcoming and very helpful."
"Excellent ,friendly ,honest service provided. No hidden costs, no pushy sales."
Cons:
"Came in for a scheduled appt only to be told the call centre that arranged the appt had made an error so we couldn't be seen."
"Would never step foot back in this place."
"I would never buy a car from this branch or ever recommend anyone goes with them as I literally (actually) feel robbed."
"The v5 log book was sent to the wrong address."
"It’s the last time I go near the place."
"I use to recommend Evans Halshaw to anyone, I use to work there they were a good bunch. I think 1 star is too much for how I have been treated and will never in my life be back at Evans Halshaw for anything ever and would encourage others not to go either."
"The car salesman made derogatory comments during the process of getting finance for my vehicle."
Vehicle Condition
Pros:
"Car was cleaned and ready to go for me in no time."
"Purchased my car from here. Staff very friendly and helpful but had a couple of problems with my car. Suffice to say it ended up involving head office and the manager. Problems solved and I am very happy with my car."
"The car itself was immaculate and extremely well presented."
"The car purchased exceeds our expectations in terms of accurately described and prepared perfectly for change over day."
"Just purchased a beautiful new car. Full process was so seamless and enjoyable thanks to Robert."
"Picked up my new car today, what an absolute joy."
"I just bought my first car from here and I’m in love with it, it’s been running really well."
Cons:
"The car has paint damage and scratches to the driver door."
"The car has paint damage and scratches to the driver door, which I was explicitly told would be fixed but the fix is an embarrassingly botched attempt to cover up the damage and will still require repairing."
"Was told the car would be fully valeted but this visibly had not been done."
"The whole car was okay apart from the tyres which I noticed were a bit bald."
"The car was handed over with 1 mile of petrol in the tank."
"Try to avoid them! Bought a car 2 years ago (Seat Ibiza) and have had major repairs worth more than £600."
"In the 7 months I have had car I have had a broken spring on suspension, a leaking coolant tank, a stuck brake caliper that had to be replaced a blown exhaust and movement in gearbox mounting."
After Sales Support
Pros:
"5 star plus service… Scott and Andrew are a massive credit for Evans Halshaw in Grangemouth."
"Robert Bonnar... made the process a pleasure and we would not hesitate to recommend Robert and the wider team."
"The salesman Brian Mckee was a pleasure to deal with from the beginning, he kept us up to date on any issues that came up."
"I couldn't have been happier with the service I received from Bryan Mckee at Evans Halshaw from start to finish I would highly recommend making an appointment with Bryan if you are looking for a car I am well pleased with the service I received."
"I cannot praise the Service manager and her team highly enough for their communication and aftersales service."
"Fault with my car bought in Feb and some miscommunication, however promptly sorted by Scott today."
"Minor scratches and repairs found by me are being dealt with."
Cons:
"Disgrace of a branch. Would give 0 stars if I could."
"Totally disgusting attitudes and I will definitely be avoiding this dealership in the future!!"
"Terrible customer service from Evans Halshaw."
"Unfortunately I wont be coming to this dealership again and I don't recommend it."
"Still waiting on my phone call from Sunday 09/07/23."
"Not interested in selling cars phoned ask for call back nothing phone again nothing."
"USELESS. Do not go here. Took my car in for repair for them to have it for over 2 weeks and not communicate with me at all."
Dealership Atmosphere
Pros:
"Everyone in the dealership were great, nice atmosphere, they spoke away when you were on your own waiting on paperwork, up for a laugh and overall just great customer service."
"Once we arrived at EvansHalshaw Falkirk branch we were greeted by very presentable salesman by name of Bryan McKee very experienced and was very helpful throughout the process made buying the car stress free."
"It's a much better atmosphere, the staff on the desk were very friendly."
"The staff couldn't do enough to help."
"Definitely a 5 star rated experience, will use again in the future."
"Absolutely fantastic service from start to finish."
"Full experience from start to finish was impeccable."