Pets & Supplies + Pet Essential Box Reviews Summary

Staff and Service

Pros:

• "They answered all of my questions for me, are incredibly knowledgeable and clearly care a lot about their animals."
• "The staff were super friendly, informative, approachable, knowledgeable and everything in between!"
• "The young lady who I was talking to was very helpful and pleasant."
• "The employers were very kind and excellent hospitality."
• "I am really pleased with the service provided and would highly recommend Catwalk Pets."
• "Cannot recommend this place enough. From the moment I called them they were so helpful."
• "Wonderful customer service! I came here with my younger siblings and they enjoyed viewing all the birds with the enthusiastic employees."

Cons:

• "Abusive staff leave you wondering what treatment is given to the poor animals in their care, when they treat people so abysmally."
• "Complete lies and misled in my purchase and i definitely will not be going back or recommending to anyone else."
• "Absolutely disgusting service and worst place ever. Stay away."
• "Very disappointed after today visit, I do understand that dogs are unpredictable but I think as a person who claims that can do nails clipping you should be doing it in a nice manner, my puppie was so terrified by the approach the lady had."
• "I spoke to one of the shope assistant online chat the guys was and laughed at me because of the price I asked him and also he takes it as joke."
• "Additionally, the treatment of staff is appalling you can blatantly see that they are trying their best yet the owner blames personal miss-haps onto the staff."
• "You are horrible people, who took advantage of my loneliness, I just wanted a pet as a friend."

Animal Care and Adoption

Pros:

• "Rehomed a dog called pebbles from here a couple of years ago. Best decision ever."
• "Good quality pets kept in clean aviaries and the owner is a very friendly nice guy."
• "Amazing staff and very helpful. Knows all the information you need before you make a decision of getting a puppy as in my case."
• "They list all their prices and even have kittens and puppies that you can adopt and buy but only sell it to people who they believe can take care of it."
• "No matter what day or time I have visited the shop, the animals have always been in a clean happy environment."
• "The staff are really friendly and I do believe they do everything they can for pets in their care."
• "The animals all look really happy & are obviously well loved & cared for."

Cons:

• "Long story short DO NOT BUY A PET FROM THIS SHOP!!!!"
• "They sold us 2 budgies, the first one could not fly at all."
• "Complete lies and misled in my purchase and i definitely will not be going back or recommending to anyone else."
• "The fact that “rescue” is in their name makes me completely sick."
• "They sold me a 4 year old bird without telling me and i didn’t find out his age until a year later."
• "Just to top it off, a member of YOUR staff was on watchdog last night, a puppy farmer!!!"
• "This shop has multiple serious cases of animal abuse and this is true."

Product and Price

Pros:

• "In terms of cages though, I feel it is a bit pricey and I was able to find much better bigger alternative for cheaper pricing online later."
• "Relating to the cost of items in the store I feel it is worth pointing out that we fully expect to pay more in the high street compared to online."
• "Everyone in the shop was very helpful in providing us with the products needed but also giving us really good advice on how to take care of the rabbit."
• "The value add the staff provide at Catwalk is outstanding and I would highly recommend the store."
• "The animals may be a little bit more expensive, the toys and food have the best prices I’ve seen from a pet store so far!"
• "I give five stars because the birds were priced fairly based on my research and were easily social even though they were not hand reared."
• "The bearded dragon I got was very healthy and tamed amazing pet."

Cons:

• "The shope guy is quite good but the birds are very very expensive."
• "Brought a hand-raised budgie for the extravagant price of £75."
• "I think £80 was a bit higher price for a rabbit other than that great friendly pet shop."
• "I bought hand reared birds who have basically been clipped."
• "I bought a kitten couple weeks ago, it is the second animal to bought from this store, and both animals had infection."
• "I think that the shop is full of viruses and poorly maintained."
• "Appalling conditions. The shop it gross."