Car Sound Security Ltd Reviews Summary

Customer Service

Pros:

• "Excellent service from the time I called up and spoke to Chris."
• "This family business really value their customers, and is willing to go the extra mile to ensure customer satisfaction."
• "They are extremely knowledgeable in every aspect of your vehicle needs and will treat you like royalty."
• "Chris and the team are very knowledgable, professional and helpful."
• "They were very patient, explained everything and gave good solid advice."
• "The team are Professional, communicate very well and the mobile installer was very friendly and informative."
• "The staff at Car Sound Security were professional, friendly and well informed on their products."

Cons:

• "I don't know what their services are like, but their prices are disgusting, keep away!"
• "Never experienced customer service this disgusting!!!!! AVOID."
• "*Completely unacceptable what they did to the car and the work they didnt end up doing."
• "*Awaiting our deposit back and some sort of compensation/gesture of good will"
• "Bunch of unprofessional cowboys. Absolutely no customer service."
• "*They have no idea what they are doing."
• "Will not recommend or go back there. other then that customer service is brilliant he showed me how to use it and was very patient. but no point if they didn't install it properly."

Installation Quality

Pros:

• "These guys are amazing fitting my dashcam really quickly."
• "They have utilised their tasks and staff and managed to install immobiliser and a tracker to my car only in couple of hours."
• "Installation was done on the spot and took less than 20 minutes."
• "The installation was 1st class with all wires neatly hidden away."
• "Had my tracker and immobiliser fitted in just under 2 hours so was very quick."
• "The installation was done to perfection."
• "The fitting was done to a very high standard in a short time."

Cons:

• "The only reason I’m giving 4 and not 5 stars is down to the company using third party installers and technicians which is fine - however my one came from a heavily populated city and didn’t wear gloves or a mask whilst in my car and when showing me the demo, got in the car with me and asked for the door to be shut again no mask etc."
• "*They damaged our brand new car which stopped the car from starting."
• "I had previously gotten a full custom sound system elsewhere and the person that installed it used cheap bad cabling, broke off panel clips and wrongly wired the components."

Value for Money

Pros:

• "The price was fit for purpose."
• "The price was better than any other garage as well for the combo and the job was done impeccably."
• "Very competitive with price."
• "also brilliant price."
• "For the price the best sound shop. Very affordable and excellent service definitely recommend to anyone."
• "The service is amazing and price was good."
• "The prices were competitively priced, however the special offers are worth looking at."

Cons:

• "Bought a stereo from halfords, asked to fit it at this place, I was quoted £170 JUST for parts & labour charges."