A's Nursery & Soft Play Centre Reviews Summary

Party Organization and Theme Setup

Pros:

• "The set-up of the balloons, table etc was on-point."
• "The whole setup for Superhero theme was ready."
• "The staff was so helpful and quick that we were just amazed with the service."
• "Everything was set up prior to us getting there earlier and the staff asked if we wanted any more deco put up."
• "Andy and team were incredibly helpful from beginning to end and the party we held for our children was perfect."

Cons:

• "Very expensive - £12 for a one year old & an adult to be told we have to be there on the hour & allowed to stay an hour is absolutely ridiculous."
• "Hence 1 star less. So bring your own lollipops and drinks."
• "No concession for parents it cost us £24 for 45 min (£6 each 1 year old, 4 year old plus mum and dad)."

Staff and Customer Service

Pros:

• "Andy was very helpful and down to earth and assisted us in every possible way."
• "The staff are really kind and accommodating! 10/10."
• "The manager was extremely friendly along with all staff."
• "Booking the party was done with ease over the phone."
• "Our event planner in the run-up was also super helpful, communicating with us regularly and answering any questions we had."

Cons:

• "Staff are rude and unhelpful as one would expect."
• "Olga was very weird and awkward about this and continued to argue with me."
• "I’m not posting photos of the soft play area as it got kids in it."
• "When I called was told we would have only an hour because despite our half term being over ‘private schools are still on half term.’"

Facilities and Cleanliness

Pros:

• "The soft play itself is a good size with more than enough to keep little ones entertained."
• "A lovely SMALL soft play area, clean friendly staff."
• "Great place for younger children. Not too big big enough to tire the little rascals out."
• "The soft play itself is clean and well contained, not over crowded making safe play for all children."
• "Always very clean and well managed."

Cons:

• "Down side not suitable for children over 6 max."
• "We haven’t even made it here. Website states we have to pre-book, unheard of! What happened to show up & pay like every other soft play!"
• "The only downside is the prices of the sweets etc there."
• "Had to leave at 11 due to a party but still had to pay for the hour."

Value for Money

Pros:

• "Good play centre for toddlers to 5 or 6 year olds. With ball pits, slides, rope swings, and digital rock pool in the dark area."
• "Cafe on site with costa coffee served. Space available at front for parties and functions."
• "Great for my kids and got a coffee for myself. Loved the service and the soft play really clean and covid safe."

Cons:

• "Very expensive - £12 for a one year old & an adult to be told we have to be there on the hour & allowed to stay an hour is absolutely ridiculous."
• "No concession for parents it cost us £24 for 45 min (£6 each 1 year old, 4 year old plus mum and dad)."
• "They are overpriced as it is, charging £12 for toddlers and then a further £10 for my 1 year old son (who was sleeping)."
• "We had to leave at 11 due to a party but still had to pay for the hour."