Arnold Clark Aberdeen Vauxhall / Peugeot Reviews Summary

Customer Service

Pros:

• "Fantastic service when ordering a new car."
• "The aftercare has been great too with regular check ins throughout the car delivery process."
• "Staff couldn't have been any more helpful. Kept me informed at every stage of the process and everything done in a timely manor."
• "Lovely experience, perfect and quick customer service made Purchasing my car very Efficient and without any Stress."
• "Received great service, no pushy salesmen, everyone was helpful and friendly."
• "Excellent professional service which allowed me to test drive, purchase and pick the car up within 24 hours."
• "The whole process was seamless, efficient and friendly."

Cons:

• "I'm about to be left car less and no means to find another as the hard search has decimated my credit score."
• "DO NOT TRUST THIS DEALERSHIP!"
• "They immediately back track on the 14 day period once you have the car in your possession and you try to return it."
• "The aftercare service at this branch is shocking."
• "Avoid if you want good customer service."
• "Don’t go here! Customer service is terrible."
• "Arnold clark after sales service is appalling."

Communication

Pros:

• "He kept me updating with the progress."
• "Received videos which was great."
• "Communication from Terry was fantastic and every step along the way was explained fully, to the very last detail."
• "Great customer service by David Pope, ran through everything thoroughly."
• "Excellent experience this week purchasing a used car with Michael Roy. Professional Polite Knowledgeable and a sense of humour."
• "We had wonderful customer service from David who from the beginning was very courteous, pleasant and answered all our queries patiently."
• "The staff are really friendly and welcoming. There also very helpful."

Cons:

• "Car damaged whilst in for a service. Manager promised to have it fixed but to date hasn't made contact."
• "Having tried a few times to contact Arnold Clark I waited twice for over 20 mins so I decided to email hoping this would be quicker.... unfortunately two emails later they still haven't got back to me."
• "Travelled up from Edinburgh after seeing a used car being sold here... How they failed to mention this on the video and advert is so disappointing."
• "Reserved a Santa fe and travelled from Fife to view the car... nobody is replying to my emails or returning my umpteen calls to the garage."
• "Not a good experience. Booked car for service/MOT, nothing majorly wrong with the car and only clocked up 3000 miles this year. Took them 31 days to complete the work and weren’t able to offer a courtesy car at any point."
• "Husband tried to phone and left message for the service manager to contact him as he had a query about work needing doing, manager did not phone back 🙄."
• "I called the number and explained my issue, they said it shouldn’t be happening but didn’t actually sort anything out for me."

Value

Pros:

• "The prices are very competitive too."
• "Have recommended a couple of my friends as I found the car deal very reasonable and have no qualms about using this company."
• "I recommend this Branch a 100%."
• "Very swift service. Chose a car and had test drive on Sunday bought it same day and picked it up within 24 hours."
• "Excellent Service, made buying a car effortless!"
• "I received a great deal on my new car, with the monthly payments working out slightly cheaper and I got the car I wanted."
• "Just collected the keys to my new Golf GTI my 4th car from Arnold Clark with the help from product consultant John Dawson. Very professional from start to finish."