Address: Newcastle Rd, Stoke-on-Trent, ST4 6QG, United Kingdom
Phone: +441782715444
Rating: 3.6
based on 298 reviews.
Staff Attitude and Professionalism
Pros:
"Keith the surgeon and the anaesthetist... In pre op and general anaesthetic...Next thing.. woke in post op...Great."
"I would like to say a massive thank you to the team today for almost eliminating my worries and making me feel comfortable before and after surgery."
"All staff very communicative, focused on doing their best for patients and always polite and cheerful."
"Special thanks to Roxana in the cardiology unit who was so dedicated and cheerful despite working 12 hour shifts."
"The care and concern of everyone with whom I was in contact, from the receptionist at Main Reception to the West Midland's ambulance driver who drove me home, all are proof positive of the amazing, unparalleled, service given by the NHS."
"A special thanks you to Carol with an e 😂 you were a superstar to me from the moment i explained my anxiety."
"The staff were helpful despite being run off their feet."
Cons:
"Many of the staff would belittle me."
"The quality of care from some nurses (who shall not be named) was horrendous."
"A nurse molly on amu started shouting in my face."
"The staff on duty... had a DISGRACEFUL attitude towards patients, talking down to people, sneering at people, being flippant with them, bullying and aggressive behaviour towards people."
"Ive got no faith in the nhs anymore..my grandson who is only three spent two trips up there 16 hours in total.. no one could give a proper diagnosis."
"The nurses was okay in accident and emergency department, but as soon as I was transferred to the special decision unit, the nurses was rude as hell."
"Spoken to the matron on there who kept rolling her eyes when I was speaking to her and referred to my as ‘you people’."
Facility and Accessibility
Pros:
"The hospital its self is clean and great staff."
"It’s a great modern building but it feels a little neglected already."
"The hospital is spotlessly clean."
"Brilliant Hospital, it even has its own fresh fruit and vegetables being sold outside the entrance to keep everyone healthy."
"Its simply spotless. There is not a mark or scuff anywhere."
"Royal Stoke hospital itself is ok, big inside."
"This Hospital saved my life great Staff from the Cleaners to the Consultants/Surgeons I cannot thank you all enough for the great services."
Cons:
"Parking is so bad you'll be lucky to get to your appointment."
"Disabled parking at royal stoke is a joke. The idea of owning a blue badge is to allow you to park closer to your destination."
"PATIENTS ARE BEING RIPPED OFF BY A PRIVATE COMPANY WHOSE ONLY CONCERN IS TO MAKE AS MUCH MONEY AS POSSIBLE."
"The parking for public is ridiculous and you'll need to be there an hour early at least before you find a space."
"Royal Stoke hospital difficult to get to as a non-driver, it is a long walk from Stoke Train Station."
"Also usual inadequate parking space."
"Most check in booths out of order & car park terminal keyboards illegible with wobbly buttons."
Patient Care and Treatment
Pros:
"During my whole pregnancy if I needed anything or was very worried about me or the baby MAU were on hand to check, monitor and make sure everything was OK."
"Nurses who took the time to put on a double act just to get me to smile when everything seemed so bleak and I will forever be grateful to them."
"My Gallbladder was removed. Recovery was fast, breathing was free, burping was easy, I feel better than I have felt for a long time."
"All of the staff were a credit to the hospital and they made my stay very comfortable."
"The clinical excellence I received was amazing."
"Every single member of staff who I met made me feel that they genuinely cared about me."
"The entire staff were amazing, they were professional, kind, gentle, understanding, attentive, knowledgeable and helpful at ever level."