Address: 4-6c, Walton St, Dundee DD1 5BL, United Kingdom
Phone: +441382204060
Rating: 4.3
based on 134 reviews.
Driver Professionalism
Pros:
"Our driver was the shining star of our trip, demonstrating an exemplary level of professionalism and friendliness."
"The driver was lovely however.."
"I called the driver who was courteous and told him where we were."
"I'd like to express my thanks to the Driver that took my partner and I home in the early hours of this morning."
"The driver was an absolute star and could not be faulted in ANY way - 10+ stars to him."
"My driver, Abbas, was incredibly nice and accommodating during my taxi journey."
"Driver 117 aced it. He is very experienced and very professional."
"Ishraq came and collected me from my flat after somebody had tried to break in."
Cons:
"Absolute scumbags gave me a price when I booked a taxi for a 15 mile drive, got told £36 which is ridiculous."
"Worst experience ever. Took ages to the driver to find us."
"Horrific. I have never met such a arrogant man in my entire life."
"Driver was sound as anything couldn’t fault him at all very friendly so this isn’t aimed at him, but £50 for a taxi from kirrie to Dundee is absolutely shocking."
"Unfortunately, the only taxi company to answer at 5am on a Sunday morning. Driver drove way above the speed limit the whole way."
"The cab driver passed comments which were not required."
"Was told a taxi would be over in 20 mins, still waiting almost 50mins later."
"Booked a taxi and was told it would arrive in ten minutes.. it never arrived and they didn’t answer their phone."
Customer Service
Pros:
"Used this firm for a company event. Very easy to book, good price for the amount of people."
"Dundee City Taxis we’re great at getting guests to and from our wedding venue in a remote location."
"On 3rd March we used taxis 117 to get to city centre. Excellent customer service. Very professional and friendly."
"Grandson left passport in Dundee before flying home for Christmas. Firm very helpful in acquiring the passport."
"A very easy taxi company to deal with as some others have decided to go with an automated ordering system."
"We ordered various taxis in advance, at various times, to and from various venues over one weekend recently."
"Our address is not the easiest to find, but the phone operator found it and the destination no problem."
"The customer service is outstanding. I booked a taxi an hour in advance for free in their app."
Cons:
"Unfortunately, our interaction with the taxi operator was far from satisfactory."
"I called again but got through to the main office who said that there was no booking on file."
"Called to ask for advice on if I book a taxi can I pay by card before the pick up. He paused in replied “don’t have any cars available."
"Appalling service. Was relying on this firm to take me into town for the direct bus to Edinburgh Airport."
"Booked a taxi for an early morning drop off at the x90 airport bus stop, months in advance. Company called at 3am on the night of travel."
"Despite having pre-booked with Dundee City Taxis and received confirmation of my booking both by text and recorded message my taxi did not appear."
"Very poor service, zero customer service, would not put meter on for a journey to Carnoustie."
"Don’t use their taxi app ordered 3 times waited over 40 minutes so cancelled but still took money out that I never got back."
Pricing and Fees
Pros:
"Used this firm for a company event. Very easy to book, good price for the amount of people."
"We ordered various taxis in advance, at various times, to and from various venues over one weekend recently."
"My driver, Abbas, was incredibly nice and accommodating during my taxi journey. Went out of his way to make sure I paid a fair fayre."
"Fast service, and safe driving, arrived extremely quickly and taxi driver was helpful and chatty. And cheap also!"
"Highly recommend using this taxi service, wonderful experience! Fast, on time and felt safe."
"Very professional service, I have used Dundee City Taxi several times now and I will only use them in the future."
"Good service sometimes you're waiting a long time on a cab but I know it's not there fault they're just trying to deal with a bad situation."
"I order a Taxi from Asda to home. The taxi driver was so nice and put all my bags in the taxi."
Cons:
"Absolute scumbags gave me a price when I booked a taxi for a 15 mile drive, got told £36 which is ridiculous."
"Outward journey our car was replaced by 2 cars so fare doubled... return journey, company called 2 hours before booking was due and tried to charge more than what was initially quoted."
"Pre booked a taxi for journey from hotel to Errol, it was a 16 min journey to go 12 miles and cost £35."
"Booked a 6 seater taxi to pick up at 1445. Taxi did not turn up, when I phoned was told driver was running late, would be there in 15 to 20 minutes."
"The ride is nice, but cash only, did not tell me prior on the phone. When I made the booking."
"Been using this company for a while now. App is fantastic and user friendly, not having to worry about cash and pre-booking is amazing."
"Two taxis I've used today and neither took card payment! I've never come across a in taxi in Dundee after being back here a year that didn't take cards?"
"This is easily the worst taxi service you could find. Extremely unreliable, even more unresponsive."