Address: Painter Cl, Portsmouth, PO3 5RS, United Kingdom
Phone: +442394270205
Rating: 4.3
based on 169 reviews.
Customer Service
Pros:
"From the moment we arrived until the following week we left with our vehicle we received outstanding customer service."
"It was a pleasure dealing with these guys."
"I’m very impressed with the high standard of car preparation & great customer service."
"The level of customer service was out of this world."
"I would recommend this company if you're buying a car and want piece of mind that they will go above and beyond for their customers."
"Absolutely commendable service."
"The team at Hendy went above and beyond to help me out!"
Cons:
"The FULL service history wasn't complete."
"Very poor service."
"Poor customer service, the garage do the repair, doesn't finish the job on time."
"A car purchase and handover should not take 2.30 hours."
"Really unhelpful. Really bad service. I booked an appointment to see a car and when I arrived they said that the car sold."
"Beginning to agree with other reviews that HENDY customer service is non existent."
"Aftersales care is appalling."
Showroom & Facilities
Pros:
"Very professional and good pex price too, the showroom layout and design is one of the best I've come across."
"The showroom is big and good to look around as it's mostly laid out by type."
"Great place. Very clean inside and outside."
"Lots of attractions for people who are waiting. For example xbox, pool etc inc free delicious coffee."
"The car store had a great and friendly atmosphere."
"Loads of cars on display and they are conveniently sorted by type and brand."
"A hidden gem for buying a used car 100s of cars on the site, free tea and coffee."
Cons:
"Trying to call the store for the past week for the purchase bill and tax receipt but every time we call they are either busy or with customers doing 'handover'."
"Place itself to find it was a bit confusing, we drove passed it twice but eventually found it."
"The car was also filthy when I bought it, hair in the cracks of the seats, near the handbrake."
"Not sure dust,dirt and white polish over black trim is really what I call a good clean."
"Arrived to find odd scratches and scuffs with the rear panel gaps being tight on one side and a finger gap the other."
"When the car was delivered only the tires changed none of the other things were done."
"Damage on the door and boot not noted anywhere on the advert and had to chase up to get it booked in."
Staff & Sales Experience
Pros:
"Many Thanks to Wahid personally and all the team."
"They made the test drives a pleasure and kept me calm."
"He made sure he was always available, helped me organise finance with Jordan who was also very helpful."
"The apprentice Ryan was more than happy to help, answering our questions to the best of his ability."
"Jack Baigent and Jordan Francalanz were very helpful, professional and friendly."
"Sales assistant Codi was very professional and answered all my questions, no pressure selling at all."
"Wahid also helped when josh was busy with another customer."
Cons:
"Unfortunately they didn't want anything to do with me once they received the money for my vehicle that I purchased."
"I wanted to buy car in cash but was persuaded to take car on finance."
"The Salesmen knew nothing about the Cars they were selling."
"So by all means buy a nice car from Hendys but forget about after sales care."
"I then had to keep following up with calls everyday for over two weeks until he came back from a holiday he didn't mention and nobody else could help me out."
"I could never get through to the original salesperson and nobody else would process my refund."
"I asked for Hendys help multiple times but never heard back from them so I feel scammed."
Vehicle Quality & Selection
Pros:
"I've been really pleased with my new car, it was really well presented and met the description perfectly."
"Crazy amount of cars to choose."
"Brilliant car in fantastic condition."
"They had a great selection of stock and I was able to pick the perfect car."
"Great vehicles but as a customer I want to contact the correct person once I get to the reception desk I have experienced many times where you ask for sales and end up getting put to another department."
"Fantastic range of top quality cars and vans."
"The vehicle was exactly as described."
Cons:
"Just bought a brand new car and not even in one week I came 3 times to sort out a problem which was reported during the test drive."
"6 months down the line 1 paddle shifter stopped working."
"Couple of minor issues were resolved straight away."
"Unfortunately the brakes were squeaking almost immediately."
"The number plate has a Hendy advert on it which doesn't make the number plate the standard size!"
"The worst experience I have ever had! Thought it was going smoothly until got to 3rd week of having the car and it went faulty, engine light come on and dash light up like a Christmas tree!"
"After days of trying to contact after care team managed to get the car in the garage and got it “fixed” a week after being repaired the car was at fault again!"