Integrated Dentalcare Reviews Summary

Customer Service

Pros:

• "The team is everyone from the first person you meet when you arrive at the office, (always professional, always approachable, always efficient), to when you leave."
• "I was given a brochure to read and every step of the way explained clearly and calmly and I didn’t feel that I couldn’t call at any time because when I did my call was always answered or returned quickly and my concerns dealt with."
• "You are always warmly welcomed."
• "Special mention must go to Lucy on reception and also the dental nurses who also carry on the theme of personable attention."
• "Everyone at the practice from the dentists to the dental nurses and reception staff are always professional and good at what they do but are always very pleasant and helpful."
• "An appointment was arranged at short notice by the friendly and courteous Receptionist at this well-organised practice in the West End of Edinburgh."
• "The practice staff are very friendly and helpful and the dental hygienists are more thorough than any I've seen before."

Cons:

• "Today I arrived for my appointment, to be told it was cancelled. Zero notice. No phone call. Nothing."
• "There is now a compulsory Covid questionnaire, which I would absolutely welcome, if it wasn't for the fact that most of the information it collects is for marketing/sales purposes."
• "Given it is compulsory and you must fill each time, this extremely annoying (and same for the sms and email remainder you get for it)."

Dental Treatment and Care

Pros:

• "The final result has provided me with good oral function and great looking teeth!"
• "The team’s expertise, care and compassion is outstanding."
• "Neeraj is a gifted dentist whose deep (and evidence-led) commitment to continuous improvement both in equipment and in approach means I always leave his practice assured that my teeth are in the best possible hands."
• "Christine fixed my broken front teeth perfectly, she is really good and patient."
• "The work that Dr. Allan Matthews did has left my husband extremely pleased."
• "He then puts great effort into considering how best to treat problems using tremendous skill and knowledge of dental techniques at the forefront of the profession."
• "The process was smooth, painless and utilised some of the most state of the art techniques available to dentistry."

Cons:

• "However I am afraid it has been going downhill for a while. Inexperienced dentists taking over experienced ones, yet charging the same fees."
• "Cleaning was all below the gum line and I can't pretend this was pleasant."
• "In recent years, more and more, it felt like being taken advantage of."

Facilities and Equipment

Pros:

• "In the time I've been attending the practice, they have always been at the cutting age of equipment and good practice, their covid measures inspire confidence."
• "The practice is beautifully decorated and is sleek, sophisticated, modern and is utterly spotless and clean."
• "Every time I go there seems to be a wonderful new procedure or piece of equipment to make the process better and more relaxing."
• "The fantastically futuristic technology used and the additional steps taken by Mr Puri to secure a positive outcome were well worth it."
• "The new dental hygiene equipment is excellent, with water sprays instead of cleaning drills."
• "The practice has always been innovative and this has been evidenced by all the recent improvements put in place to deal with the Covid pandemic."
• "In discussions with Neeraj, I learned about 3D scanners, air purifiers and extra-oral suction."

Cons:

• "However, on the down side, the prices are continuing to increase to almost double what I paid on my first visit."

Professionalism and Expertise

Pros:

• "Nicola is the best hygienist I have encountered."
• "Dr Neeraj Puri is an exceptional talented professional and all his team is very caring and supportive over all stages."
• "The nursing team are exceptional. Tricia, Monika, Kathryn and Sara are extremely hard workers."
• "Working with Neeraj was a pleasure. Honest, caring and authentic."
• "Neeraj’s skill, attention to detail, caring and relaxed manner made the whole experience a breeze!"
• "Allan is my dentist at Integrated Dentalcare. His expertise and precision are outstanding."
• "Allan clearly cares deeply about providing the very best dental treatment for you personally."

Cons:

• "Been picky, the only thing I don´t like is the warning in the receipts about charging you if you need to cancel at the last minute."

Personal Experience and Satisfaction

Pros:

• "I never felt rushed and was able to ask as many questions as I liked."
• "What a brilliant dental practice, all the staff are professional and friendly."
• "With regards to my implant, I am delighted with the outcome. It looks exactly like a real tooth, and I can now eat (and speak!) normally again."
• "It literally changed my life - my confidence, my smile, my laugh, my eating, my diet."
• "I can eat what I want, my ability to taste is completely unimpaired, my smile is terrific and natural looking."
• "I am now the proud owner of an implant that looks and has the same colouring as my own teeth - very natural looking."
• "I've always been frightened of going to the Dentist but I found this gem of a place about four years ago where Neeraj and his team go out their way to keep me relaxed."

Cons:

• "my last dentist traumatised me so i was super apprehensive about going to any dentist."