Address: 54 The Maltings, St Albans, AL1 3HL, United Kingdom
Phone: +441727837376
Rating: 4.3
based on 196 reviews.
Appointment Experience
Pros:
"I had a great appointment experience today. My appointment was on time so there was minimal waiting at reception."
"Dr Puja Jalota & Mintu were amazing I am a very nervous patient not great with needles but these amazing ladies made me feel at ease explaining my treatment every step of the way."
"Very pleased with our dentist who is excellent with both adults and our young children."
"Dr. Jalota was fantastic with my two children (4 & 6) and made them both feel very relaxed and at ease."
"The staff were excellent. The dentist came to reception. Called and lead me to his room."
"First time at the surgery and had a great experience. Very friendly and helpful staff."
"Emergency appointment with Maria Sakali. Ten minutes late because of previous patient but Maria was caring, courteous and knowledgeable."
Cons:
"Very unprofessional with time management."
"It was demeaning to have to plead to be seen, it was uncomfortable to feel a nuisance because I did not have an appointment."
"The staff had a go at my stepdaughter for being 20 minutes early for her appointment and then made her stand until 10:35 am and she is 30 weeks pregnant."
"I stood at the reception desk and was completely ignored by the 2 receptionists."
"Waited over 3 weeks for an appointment to get a filling replaced only to turn up and be told that the appointment was only 15 minutes and wouldn't be able to do a filling."
"Had to wait 20 minutes pass my appointment time to see dentist for a check up."
"I arrived 5 minutes early for my appointment at 9.30am, but I was asked to go in 15 minutes late."
Staff and Dentist Attitude
Pros:
"This is the best dental practice in St Albans. They are kind and empathetic and will work with whatever anxieties you have."
"A big shout-out to Dr Puja Jalota! As someone who dreads visiting dentists, Puja is everything I would wish a dentist to be: friendly, approachable, empathetic, attentive, patient, skilful, explaining what she is doing."
"Dr Jalota was truly amazing, attentive, kind and very caring towards my mum during her procedures."
"The dentist I saw was Puja who is excellent and explains everything. She as a wonderful manner and is a credit to her profession."
"The reception team are friendly and welcoming."
"The 2 girls on receptionist were amazing too they managed to get me in on a cancellation as they could hear upset and in pain I was in."
"The reception staff are really friendly."
Cons:
"Feel like I've been ripped off and very very disappointed after many years of going to this practice."
"The reception is 3 girls sitting there with headphones on their ear, they can't even smile and be polite and don't look like they don't want to be there."
"Also why is it the reception staff make you feel like your an inconvenience when trying to notify that your there for your appointment."
"The building is looking pretty dilapidated too."
"I have only remained at this practise because I can’t register anywhere else. I’ve never encountered more rude reception staff than I have here."
"Reception staff are rude and unprofessional. On their personal phones, dressed in tracksuits, talk to each other about personal things whilst booking your appointment."
"The ladies in reception are the weakest link of The Maltings Dental Surgery. They don't seem very friendly."
Quality of Dental Care
Pros:
"Also Lily on the front desk has exceptional customer service which sad to say has lacked as of recent years."
"As someone who's usually nervous about having a dental appointment, I'm delighted that I was put entirely at ease."
"I love coming to the surgery. I have always had a good experience with caring and considerate dentists."
"I am particularly grateful to the dentist, Dr. Maria Sakali, and her team for their thorough explanations, ensuring I understood every detail."
"Professional and personal I cannot fault this place."
"Marvellous on-going treatment from my dentist Sneha who is calm and dedicated at all times."
"Visited this surgery today for urgent emergency treatment... They are a brilliant team and deserve some excellent recognition of their hard work on the frontline during these worrying times."
Cons:
"They didn’t make my teeth totally straight though."
"The dentist seemed disengaged and wanted to get me out asap."
"My experience was cruel and compounded by having to pay again for a failed treatment two days prior."
"The dentist told me I needed to get my teeth cleaned by a hygienist because of plaque and that it would cost £95."
"I was surprised to be charged £150:80 for a clean."
"Very disappointed. I thought o was going to have my teeth cleaned which I have had done at Maltings dental surgery for many years."
"I found the experience really rushed. It was my first time 2 weeks ago. I had no xrays which i found a bit strange."