Gourdie Croft Beefeater Reviews Summary

Service

Pros:

• "The other table and waiting staff were fantastic. Friendly, smiling and genuinely keen to serve us, they couldn't do enough."
• "Staff were very pleasant and helpful."
• "This place is amazing and staff are not just polite but lovely, kind people who took the time to make our holiday so special!"
• "Always stay at Premier Inn & eat here when visiting Dundee. Staff are exceptionally polite and helpful."
• "Staff were very friendly and helpful."
• "Staff service was impeccable."
• "Staff are professional, polite and totally competent."

Cons:

• "Average service, no check backs on food."
• "Service was ok but a bit lacklustre and food took a while to come which was a bit frustrating."
• "Service wasn't good. When they served food, there was food we ordered missing, steak wasn't cooked the way it was order."
• "The standard of service is shocking on the bar side that serves drinks and food; the bar staff were confusing, made simple things difficult."
• "Service here is terrible, placed my food order at 6.30pm arrived at 7.45pm, restaurant was not even half full."
• "Service was appalling mains came before our starters but the mains wer left with us while the starters wer getting prepared."
• "Service was shocking.. we waited 25 minutes to get our plate taken away and the kids were waiting for desserts."

Food Quality

Pros:

• "Food like the atmosphere was lovely, from starters, mains & puddings."
• "Great food for great price."
• "The 28 day matured steak my husband ordered was cooked to perfection and he said it was one of the best he had ever had."
• "The food arrived in a decent time and was, 'Bang on!'"
• "The food and service has always been good."
• "Cooked breakfast was delicious, generous and good quality products used."
• "Fantastic food and amazing staff. Very friendly."

Cons:

• "Been before was good but this time was terrible. My Chicken burger tasted terrible and put me off my meal."
• "Poor quality food. Not able to get meals we wanted and chicken was burnt, which was all you could taste."
• "Food was below standard, fish was greasy chips under cooked."
• "Everything come out were bone dry and my three lamb chops were all black with charcoal on top, taste so bitter I could able to eat them therefore I had to cancel it."
• "Food is disgusting."
• "Food come out 10 mins later. Absolute disgusting! Chicken breast when cut into had blood pouring out of it!!"
• "The food was cold when it arrived."

Management and Organization

Pros:

• "The front of house team were extremely helpful and efficient, overall a great meal."
• "The staff have also been very friendly and attentive to our needs on every occasion hence the 5* rating."
• "We were shown to our table by Karen the manageress and then received excellent service from Connor our waiter for the evening."

Cons:

• "Clearly bad management and lack of organisation."
• "Management seems absent."
• "Wouldn't recommend was staying in hotel went in for an evening meal after finishing work. To be told closing early as the chief has to come back in tomorrow at 06.30 so not cooking so what about the guests 🤔."
• "They lack customer skills, I think it was the manager."
• "Spoke to the manager and she was very snippy with us."
• "The reason for the low rating is the pretty abysmal service."
• "The place was a mess."

Value for Money

Pros:

• "It is excellent value for money."
• "Overall this place is a good value for its prices if you don't expect too much of food."
• "Got a two course deal for £16 which was excellent in today's world."
• "We chose from the £5 menu and were pleasantly surprised that it was actually good and def worth the money."
• "Enjoyed a late lunch at Gourdiecroft. Special lunch deal £9.95 for 2 courses Monday-Friday."
• "Food choice is excellent and it is cooked to perfection! Presentation is done thoughtfully and it is good value for money."
• "Went here for Christmas day, workers were lovely, food was good and did not have to wait long for food."

Cons:

• "Being a vegetarian I ordered the Hallo-Me burger @ £12.79. What a waste of money."
• "The foods ok bit expensive for what it is."
• "The price that we payed.for our meal. Wasn't worth it."
• "Wasn't feeling very hungry so ordered the chicken goujons which cost £6.49 and the portion size was tiny for the cost, see photo, not even a bit of salad or a garnish on the plate, left feeling very ripped off."
• "Ordered the beefeater sharing board. Barley enough on it for one person never mind 2."
• "Misrepresentation at its best! Ordered the short rib burger, I get that they don’t always look like the pics but come on! The patty was tiny and burned."
• "The food was cold when it arrived."

Atmosphere and Cleanliness

Pros:

• "Restaurant was really nice and clean."
• "Place is clean."
• "The atmosphere was lovely."
• "Really nice and welcoming atmosphere. Staff are superb and really helpful and friendly."
• "Dined there last night and was pleasantly surprised food fab staff so attentive vibrant ambience and lovely view out over the river."
• "Went with family for Christmas Day. Warm & welcoming staff who went out their way to help & make our day perfect."
• "Nice place for a meal. Staff very friendly and helpful."

Cons:

• "The place was colder than normal."
• "No atmosphere or music playing as all I could hear was ‘the Chase’ showing on the TV."
• "There were a few flies floating about near the servery and our table for which we had to ask to move."
• "Also the mens toilet didn't flush properly and the hand dryer could do with updating."
• "The ladies were not that clean."
• "The place had a high pitch buzzing sound that went right through mine and waiter staff ears."
• "Beer garden is not too shabby but noise from the road ruins it."