Loch Ness House Beefeater Reviews Summary

Staff and Service

Pros:

• "Our service was efficient and friendly on the day."
• "Staff were friendly and helpful."
• "Service was excellent, friendly and informative."
• "Excellent service from our wait person Jason, who looked after my husband and myself (dietary requirements) very well."
• "Brilliant service from Sophie R and Laura C great food and superbly organised and managed."
• "Helpful staff. Quick service."
• "Staff are lovely and very welcoming."

Cons:

• "Shambolic, inexperienced staff, dirty toilets and vastly out of depth duty manager named Fiona."
• "Waiting staff looked so miserable, as if they didn't want to be there."
• "Extremely rude women working there."
• "The customer service is unbelievably terrible. Rude, uninterested waiter/barman who clearly didn't want to be there."
• "The staff appeared very customer unfriendly, unprofessional and uninterested in providing service."
• "Service was woefully slow from what appeared to be a lack of staff."
• "Service for me was a bit poor."

Food Quality

Pros:

• "Just had the most amazing meal tonight scallops and prawns were amazing but omg the steak was cooked to perfection."
• "Meals that we had were, half chicken, and chicken and half rack of ribs. Large portions with both, with the ribs very, very tasty."
• "Breakfast was completely different very efficient and on the ball also food cooked to order is a great touch and everything was hot and fresh."
• "It all came out piping hot and tasted great."
• "The food was good and the desert was amazing."
• "The steak was cooked to medium rare as per my liking."
• "The food was incredibly delicious. The seasoning was spot-on, and both the steak and grilled chicken were cooked to perfection - tender and juicy."

Cons:

• "The meat was overcooked and all the vegetables were undercooked!"
• "Food was cold, over cooked, or dry."
• "Ordered medium rare fillet steak... what I received was a well done piece of steak which I don't believe was fillet as it was tough."
• "Rude staff and awful food, who fries fish with the skin on!!"
• "The soup tasted obviously canned, and the wings were pretty pathetic."
• "Food is absolutely amazing, even better than expected."
• "The food was either burned or cold."

Cleanliness and Atmosphere

Pros:

• "Once we eventually found how to gain access we found the restaurant clean."
• "I absolutely love this restaurant and the atmosphere."
• "Service was great and place was clean and nice environment."
• "This Beefeater is next to a Premier Inn so handy for a snooze after dinner."
• "The restaurant was clean."
• "Lovely pub and lovely food."
• "The staff are friendly and there's a busy atmosphere about the place."

Cons:

• "Food ok. Portions small. Toilets not good. Dirty, broken seat and no paper."
• "Glass doors haven't seen a duster in a long time."
• "The main problem we had was how cold the area we were sitting was."
• "The toilets were such a disgrace."
• "This place was not good. Dirty looking carpet."
• "Toilets dirty and toilet roll everywhere completely unacceptable condition in current climate."
• "Toilet dirt and smell bad. No Toilet paper in women Toilet."