Peter Alan - Caerphilly Reviews Summary

Customer Service and Support

Pros:

• "Sophie Hewitt & Claire Barry for making the journey buying my new house an amazing experience."
• "Katie is incredible and went above any beyond to help me and my partner during our move."
• "Lauren at peter allan caerphilly branch has been absolutely fantastic!!"
• "Great communication from Sophie, Lauren and the team, helping to navigate our questions around a complex purchase."
• "Sophie Hewett at Peter Alan’s Caerphilly Branch has been extremely helpful to me."
• "We are in the early stages of purchasing our first home through Peter Alan."
• "My experience with Peter Alan was excellent, both Abigail and Jordan have been extremely helpful."
• "Peter Allen Caerphilly have been absolutely fantastic. Their letting department are friendly yet professional."

Cons:

• "Not an easy company to contact. Very poor communication and no leadership."
• "The staff that take you to view the properties are polite and professional however once you are past that stage and dealing with their sales 'negotiator' it’s a different story."
• "I have just sold my house with Peter Alan, and can honestly say they made what is supposed to be a stressful process, stress free."
• "These are the worst estate agents I've ever encountered."
• "I have never know such incompetence from such a company."
• "Be very careful about Peter Alan I had a bad experience with them over a property that I was buying."
• "I moved out of my property which was managed by Peter Alan 7 weeks ago, i have not heard a word from them."
• "My tenancy has just ended on the 30th of October 2022... Since then, I have called PA Caerphilly almost daily... I have been trying to discuss the matter with the branch, but for over a week, I have been waiting for someone to explain why the overpayment can't be just sent back to me."

Professionalism and Expertise

Pros:

• "I had the pleasure of viewing a property with Katie Davies, and I must say that her assistance and professionalism were truly outstanding."
• "Sophie has been very helpful with getting the process started and was very quick and efficient with the price negotiations!"
• "Joshua is amazing and I cannot recommend him enough! So helpful, presentable and kind, with a great sense of humour!"
• "Claire at Peter Alan Caerphilly worked tirelessly to ensure our home purchase went through as quickly as possible."
• "Sophie Hewett showed me around a property for sale and answered all questions and queries relating to the sale."
• "Went to view a house yesterday in Caerphilly, Joshua was there to greet me and showed me around the house. He was very professional and well spoken."
• "The staff at Peter Alan Caerphilly were professional and helpful. They went out of their way to meet our needs."
• "First class service from all at Peter Alan Caerphilly during my recent hunt for a new home."

Cons:

• "Absolutely great service, today I spoke with Abigail from lettings and she was so helpful, I’ve never rented my own place before and she was helping me understand a few things that I was unsure of."
• "I was stuck between either selling or renting my property and when I decided to have it valued on the rental market I was greeted by Abigail."
• "Cannot recommended Peter Alan Caerphilly enough! Spoke to a lovely man named Josh and i have never received customer service as outstanding ever before."
• "Sold our house in just one day. Kept us informed on a regular basis."
• "I just wanted to pass on my thanks to the Lettings team in Caerphilly Peter Alan for the excellent customer service that we have experienced over the past few months."
• "Would recommend Peter Alan as an agent. They have just dealt with a sale for me without any problems or hold ups."
• "Following a pretty negative experience trying to get a rental property in the caerphilly area I couldn't be more grateful to Jordan from the caerphilly branch."
• "Staff at Peter Alan Caerphilly have been immensely helpful & patient offering so much cooperation during the many viewings we have had in the search of purchasing recent properties."