Address: 3 Annfield St, Dundee, DD1 5JH, United Kingdom
Phone: +441382641048
Rating: 4.5
based on 148 reviews.
Food Quality
Pros:
"The food is delicious but the service is so very very slow."
"The food in there looks amazing, everything's cooked right in front of you too."
"Love Clarks! Food is always amazing whether hot, cold, or baked goods."
"Fab as always. Amazing sandwiches."
"Everything I have had so far has been excellent 👍."
"Great bakery best in Scotland, the food is great here pizzas,pies,cakes rolls,breakfast,salads and drinks are amazing plenty of choice and reasonable prices 5 stars all the way :0)"
"Amazing food. Tasty and fresh every-time."
Cons:
"Felt the prices were a bit high also for what I got."
"Bought vegie pie this morning got home took first bite and it was off."
"Greasy overpriced muck."
"Was not impressed with their panini."
"The burger was cold and chips were hot."
"Probably the most inconsistent food I've ever had delivered."
"Not like it used to be ... Also asked for a hot pie to take away get 1min along road to find out it's cold.. and yes it was from hot plate..."
Customer Service
Pros:
"The ladies who are in the shop are really so nice and make you feel like part of their family and are always extremely helpful and friendly."
"Staff are friendly and caring."
"Friendly staff. Can order and pick up."
"The customer service is good and their muffins and doughnuts are world-class."
"Very clean and you get served quick sometimes very busy but that can't be helped."
"The staff were very helpful and friendly."
"Staff happy and pleasant."
Cons:
"Went in today 18th Feb very disappointed with the hygiene in the shop again!"
"Horrible customer service, covid is stressful for everyone. No need for the staff to be rude on top of it."
"Asked for hot pies, they were stone cold, greggs slight heat have more warmth. staff rude and not friendly, near broke my tooth on the crispy cake. Never again."
"Food was great and we've been here a few times now. Only grumble is that a female member of staff was a bit snippy and cheeky with me."
"Terrible customer service, sarcastic and unprofessional towards customers. Completely no idea about dietary needs, including allergies, which is unacceptable at best for a UK bakery in 2019.. highly advice against visiting this place."
"The girl that served me was just plain rude."
"A poor experience yesterday evening when I entered the shop to find 5 members of staff chatting to each other, then to be forced to wait 10 minutes for someone to ask me if I was wanting to be served."
Value for Money
Pros:
"Quality goods and reasonable prices mainly."
"Wallet friendly and amazing choice of food."
"For all that I got it was also very reasonably priced (especially given the quality)."
"Reasonably priced for what is on offer."
"Open 24 hours as well so decent when shops in the city centre are closed."
"Food is top quality and a good price."
"Great selection of low cost food that fills you!"
Cons:
"Felt the prices were a bit high also for what I got."
"Recent changes have made a marked effort to improve the quality of the food and added a pizza takeaway section to the business. Unfortunately the additions have come at the cost of a significant price increase on a number of products."
"Costs an arm and a leg these days."
"When you're paying £5 for a large chips and cheese and they give you a small."
"Got over charged for my food I call them and they expect me to run around to sort there mistakes out no wonder u can open more shops when u steal from people"
"Always get mince and chips on Wednesday night shift usually good got it last night chips were cold and soggy and must have got a table spoon of mince would have taken a photo but phone was dead"
"Went in here the other night, paid 20 odd quid, had to wait half an hour for chips and cheese."
Hygiene and Safety
Pros:
"Very clean and you get served quick sometimes very busy but that can't be helped."
"One of Dundees unkept secrets. This 24 hour bakery is the best place to grab some food on the go with a fantastic selection of hot and cold rolls and baguettes."
"The food is fantastic and the menu is very large and varied."
Cons:
"Went in today 18th Feb very disappointed with the hygiene in the shop again!"
"Surely the staff should be wearing hair nets to prevent hairs getting over food... Also when ordering cakes the staff just pick them up with their bare hands."
"Seen a fly crawl out of a pie I was reccomending to my partner. The concept of a bakery open at three in the morning excited her. She then made a good point that the shutters weren't shut separating the food from the general outside world."
"Was there tonight NOT 1 face mask in sight ques no social distancing. Food is still awesome but i wont be bk they clearly dont do the government guidelines"
"I dislike that they touch the food with the same gloves as they touch cash with or their face or everything else."
"Food took FOREVER, but was good! And as for socially distancing or Covid management...forget about it, not even given a thought or care for customers or staff!"
"Went to collect a too good to go bag, when I got there they said it had been cancelled?"
Convenience
Pros:
"A go to place for quick food whenever we're travelling between Aberdeen and Glasgow/Edinburgh."
"Very convenient as they are open 24/7 and you can choose from a broad range of food."
"This place is open for 24 hrs."
"Great for when in town as it's 24 hours so you can get decent hot or cold food late at night, good location so is easy to walk to."
"This bakery is open 24 hours and that is one of the main highlights of this bakery."
"I wouldn't expected a bakery shop to open late but was surprised when I found out that this shop is 24h."
"Open 24 hours as well so decent when shops in the city centre are closed."
Cons:
"I ordered a birthday cake over the phone and the lady took payment from my card. Went to collect it on the collection day and it hadn't been made!!!! Clarks offered a voucher for a free cake next time but still, absolutely no excuse for the cake not to be made especially after having made the payment."
"3rd time going there and when I say they got EVERY single part of my order wrong."
"Food was delicious but they got half of our order wrong."
"Went in as usually Good food but this time horrible ordered chips and coronation chicken got home to whitfield for no chicken just chips."
"Sometimes the wait is a bit long."
"Waiting times for food can be a little long."
"Ordered online, staff brought out to car. Easier than trying to get into shop."