Currys Reviews Summary

Customer Service

Pros:

• "Well Longton Currys the customer service is very helpful."
• "The gentleman who eventually came over to me was brilliant and didn't try upsell/add any extras on."
• "The young girl was very knowledgeable and the man with her sorted out the tagged items while she scanned the rest of the stuff."
• "Ordered online for a store collection. Was very impressed with the whole process."
• "Exceptional customer service from both Iqra and Kaitlyn both went out there way to help with different enquires they both answered a lot of my questions with professionalism."
• "Very helpful and knowledgeable staff. Nice environment for browsing without feeling pressured."
• "Staff here are so helpful and very knowledgeable ✅ Recently visited. Met Adam. Who was incredibly helpful."

Cons:

• "Spent about an hour in there looking at this model and that model and not one sales person came anywhere near me."
• "I always come looking at PC accessories and Camera bits, but most recently I come to look at dryers, but there was no staff around to help out when needing to ask questions etc. So I ended up going elsewhere."
• "Went in with a friend to purchase a product and was served by a sales assistant called Paige, however upon assistant, a fellow sales assistant came over to help her. The male's attitude came across as rude and stand offish, it had made us uncomfortable."
• "Stood there for 20 minutes waiting for someone to come and assist us to purchase ipad no one came over and tried to get peoples attention several times."
• "Waited over 35 minutes for the next available advisor to come to me."
• "Went in to purchase a freezer was waiting for a member of staff so that we could arrange delivery was told someone would be with us shortly was waiting over half an hour and still no one came to us so left the store and ordered the item online instead."
• "The worst customer service I have seen for a long time got there to veiw some TV hardly any TV switched on when we asked for help the assistant hadn't got a clue how to get TV up and working."

Product Availability and Stock

Pros:

• "Large Superstore with a great selection of electrical!"
• "Big store with a good variety of products. Loads of laptops and a gaming section with gaming laptops and chairs."
• "A fair sized electronics store situated in a highly accessible shopping area, with plenty of parking available on site along with food outlets nearby making it great for a day out shopping!"
• "It is a great store with a lot to choose from in electrical, appliances, tech etc...as you would expect."
• "Great place to actually go and look at electrical items, and speak to people who can give you advice."
• "The fridge / freezer selection was just huge, everything you’d probably need was there."
• "Been to curry's at festival park, wanted a TV and a printer, deciding was difficult, had some great advice of a guy named Dylan, Knew his stuff, really helpful."

Cons:

• "The items showing in the online store are also not ready for delivery."
• "Asked 2 people to show us the Bose, Denon speakers, they said they dont stock them."
• "Most of the tv's were also not in stock so no point visiting the store."
• "Not very good service from the point we went to the store to purchase an item and said no stock but can delivery next day."
• "Everything is out of stock. I have yet to find anything they're able to sell me."
• "Reserved items online travelled 20 miles to store as it was the nearest one to have in stock to be told they don't have items."
• "Visited and purchased a laptop from here. However only a few laptop collections are available."

Staff and Service Quality

Pros:

• "Hamzah did a fantastic job answering all our questions about the shark products that we were interested in. His knowledge of the products was spot on."
• "The salesman was very helpful and not pushy."
• "Staff lovely and very helpful and are honest."
• "Staff quite knowledgeable and helpful."
• "Excellent knowledge on my initial visit to enquire about a camera."
• "The female member of staff who served us... was an absolute pleasure to deal with. I can't remember the last time that i came across someone who was so pleasant and generally helpful."
• "Staff Helpful & present on the floor Prompt service, all questions answered."

Cons:

• "Very young incompetent staff watching the queue letting in."
• "Staff must be on some kind of bonus/commission based on what they sell as the underhand sales tactics are awful!"
• "The worst customer service I have seen for a long time got there to veiw some TV hardly any TV switched on when we asked for help the assistant hadn't got a clue how to get TV up and working."
• "Other members of staff had very little product knowledge."
• "Very disappointing very easy to buy but definitely no customer support service after your purchase."
• "None of the sales people asked us if we needed any help even though we went around to each and every laptop, which was unhelpful."
• "Staff are nice and the range improved from my last visit. Delivery is not very affordable and item damaged."