Currys Reviews Summary

Customer Service

Pros:

• "The manager Anand and George the technician were very helpful."
• "Anand is brilliant. He helped us find a TV and media set which suited our requirements perfectly."
• "Those staff in store worked hard to resolve difficult issue for me, with politeness, care and apologies."
• "I came to this store (selly oak) and they swapped it straight away by just trusting me."
• "The female assistant was very helpful and even provided a trolley for me to load the electrical items I was depositing for recycling."
• "Good customer service. Called to find out if they had what I needed, a guy helped me find it when I got to the store."
• "This lady managed to serve 3 customers at once, effectively, efficiently and politely."

Cons:

• "The worst customer service I have ever experienced!"
• "Not very pleasant... accused of being rude... waiting overly long to be served and then a whole load of attitude."
• "Terrible service, staff are not as attentive, some dont have any customer service skills."
• "I will never use PC World/Curry's again after the way the manager treated me during the situation."
• "Customer service is honestly horrible."
• "Wouldn't recommend. Staff member (Noah) was arrogant."
• "Worst place I have ever been and will not be returning the staff are very rude disrespectful and very very rude about children!"

Product Availability and Stock

Pros:

• "Currys have the most competitive prices in the market."
• "This particular branch was well stocked and had what I wanted."
• "The store has a very large range of products and there was plenty of room to move around, wheelchair users would also be able to move around very comfortably."

Cons:

• "Just rubbish. They literally have nothing."
• "I've tried to spend over £500 in store on 2 items in the last 2 month's but never have anything in stock."
• "Stood waiting in laptop section for nearly 15 minutes yet store was overall empty."
• "First experience wanted to buy a phone no stock. Secondly wanted a washing machine no stock."
• "Selection in the laptop chrome area not exactly great."
• "Although we didn't find the TV we wanted today as everything was out of stock."
• "I tried to buy 3 different laptops at 2 different stores, and all of them were out of stock."

Staff Knowledge and Helpfulness

Pros:

• "A very helpful young Asian man (with glasses) went out of his way to check if the several models we were looking at were in stock."
• "A staff member (called Rhys but not sure how you spell it) sat down with me to go through what all the computer terminology meant, so that I could understand what I was looking for."
• "The staff here were extremely helpful when I got in a muddle this morning and my little daughter was with me."
• "Staff very helpful about computers."
• "The service was swift and the agent David was very knowledgeable and helpful."
• "Staff were very helpful and knowledgeable. Gave very good advice."
• "Very knowledgeable and assisted us through the steps we needed and the info to make a decision on the next purchase."

Cons:

• "Visited store on 23/09/22 at 10am As I am not that IT aware was hoping for some good advice in buying a new laptop. Sadly this was not the case."
• "Spoke to one of the staff but he told me he did not know much about TV's."
• "The lady I spoke to knew little about the laptops, as she was from kitchen appliances."
• "Unfortunately, I was advised by a demotivated staff-member."
• "Plenty of choice but, as always these days, a retail outlet is a very expensive way to pick up electronic goods... and the staff mostly know next to nothing about what they're selling if you need technical guidance."
• "As a 'tech' store I was very disappointed them WiFi/ app/ and store app not working for over an hour."
• "Staff Doesn't Seem To Engage to Customers."