ABOVE Reviews Summary

Location and Views

Pros:

• "12th floor. Great views of both the river side and city side."
• "Offering superb views of Newcastle, the Bridge, and the river."
• "Unmatched views of the whole city."

Cons:

• "A bit chilly after dark."
• "Main bar isn’t big enough to accommodate a big clientele."
• "Music is far too loud for the size of the bar."

Service and Staff

Pros:

• "Excellent service."
• "Staff made effort to cater for us."
• "Staff are extremely friendly and polite."

Cons:

• "Queue for the one bar was crazy."
• "Some staff seem to be competent and others are very vacant."
• "Manager and bouncers did not treat us with any respect."

Ambiance and Atmosphere

Pros:

• "Very swanky, upmarket type place."
• "Atmosphere is amazing of a night time."
• "Definitely one of our favourite places in town."

Cons:

• "No atmosphere."
• "When your staff don’t treat guests well it takes it away from the place."

Food and Drinks

Pros:

• "Food was very nice!"
• "High-quality drinks and cocktails."
• "Great bar, the view from the terrace outside is second to none."

Cons:

• "Would not go back."
• "One of the very expensive cocktails came only half full."
• "Me and my partner were sat on a table right underneath the air con and speaker."

Booking and Reservations

Pros:

• "Situated at the top of the building, being probably the best Club - bar in Newcastle."
• "Reservation accepted as well as walk-in."

Cons:

• "Make you reserve a table on a weekend with a £60 min spend."
• "Website says that bookings for the terrace cannot be made due to unpredictable weather."
• "Main complaint was that the DJ was useless."

Dress Code and Entry Policy

Pros:

• "The doorman was so nice."
• "Doormen who had to deliver this ridiculous message were amazing, super friendly, & polite!!"

Cons:

• "White trainers are allowed, but not yours."
• "Bouncers were insulting us."
• "Terrible food, bad service and untrained staff."

Customer Service

Pros:

• "Staff were very polite."
• "Staff were lovely but obviously inexperienced."

Cons:

• "I was very disappointed in customer service."
• "Since then I've had no email, no contact what so ever about whether it's being handled."
• "No one knows what they are doing."

Food and Dining Experience

Pros:

• "Food and drinks were great."
• "One of the best view over the Toon, rational price and good quality for their dishes."

Cons:

• "The food came cold and very slow staff."
• "Slider buns we’re so hard."
• "Terrible food... If ‘fur coat and no knickers’ was a bar, this is it!"

Booking and Reservation Process

Pros:

• "Received confirmation by email."

Cons:

• "Cancelled in time... should have known the charge."
• "Poor booking system."
• "Apart from the views there is nothing good about this place whatsoever. It's all an overly priced gimmick."

Atmosphere and Overall Experience

Pros:

• "More refined than most of the other venues."
• "Graceful staff."

Cons:

• "Appalling!"
• "There's nothing impressive about the dining area at all!"
• "Was disappointed... never again."

Value for Money

Pros:

• "Rational price and good quality for their dishes."

Cons:

• "Prices are risible."
• "STAY AWAY... service and price it is not worth it."
• "Would not recommend."

Accessibility and Entry Policies

Pros:

• "Definitely more refined than most of the other venues."

Cons:

• "Groups of lads are not allowed in."
• "Wouldn't let us in... made us feel worthless."

Terrace Experience

Pros:

• "Disappointed not to get a table on the terrace."

Cons:

• "The terrace was closed."
• "The outside area should have heat lamps and some kind of shelter if it rained."