Address: Kylesku Hotel Kylesku Sutherland, Lairg, IV27 4HW, United Kingdom
Phone: +441971910047
Rating: 4.4
based on 154 reviews.
Food Quality
Pros:
"We absolutely loved the food here."
"The food was amazing, tasty, fresh and beautifully presented."
"Fantastic food, some of the best seafood you can get, and all in the most amazing setting with still being views... The food is exceptional, worthy of a Michelin star!"
"The food - especially the seafood is outstanding and the service is excellent."
"The food itself was mediocre. Portions were too small for a pretty high price."
"The food was poor verging on inedible, portions were small and prices exorbitant."
"The food was nice and the atmosphere is pleasant."
Cons:
"Stopped in for a warm meal while cycling the NC500. Ordered off the dedicated gluten free menu, but was disappointed when my food arrived to learn it actually contained gluten."
"Fish soup so heavy with chillies it was impossible to taste any fish (or anything else for some time)."
"Langoustines and squat lobsters (spinneys) were not fresh but had been frozen and were very watery."
"The veg' coconut curry served with dry white bread spread with pesto (??!) was really odd. A pathetically small serving."
"The food was overpriced and breaded fish was all bread and little fish."
"Disappointed with our meals, steak was tough and very fatty."
"Langoustines were badly over cooked and had to be returned."
Service
Pros:
"The service was Impeccable considering how busy they were and it was the highlight lunch of the trip So far !!"
"The staff member that I did speak to handled my complaint well and refunded our breakfasts."
"Staff really friendly also, our server was a guy who had just moved up from London...knew his stuff and also had a good sense of humour."
"Staff nicely multi-national and great with children, we noticed. Very attentive and helpful."
"Great service, knowledgeable staff."
"Very friendly and welcoming service and the food was fantastic."
"Staff were friendly and helpful."
Cons:
"We waited approx 45 minutes for our first course, had to ask twice for one drink that we ordered."
"Service was slow, it does feel as though they have taken a beautiful location and use it as the opportunity to extract as much money as possible from guests."
"Service was like watching grass grow and the prices eyewateringly expensive for what is mediocre food."
"We were told lack of staff was the problem. It seemed no one was in charge. The mood was low. The only bright one was the youngest waiter."
"Unfortunately it took an hour before our food arrived."
"Service was mixed. One server was pleasant, another less so."
"After paying with a generous tip the waitress appeared quite surly and didn't even say goodbye."
Location & Views
Pros:
"What an amazing setting! Food was stunning, we had scallops, oysters and mussels."
"The best part by far is the views across the loch, whether you are sat inside or out - you are guaranteed a fantastic view!"
"The setting is obviously amazing with fantastic views."
"Stunning location next to the Loch and very clean, smart interior."
"Spectacular views and windows all round to get the best of the views."
"It's in a terrific location, with truly magnificent views over loch and mountain."
"A Highland Jewel - Kylesku Hotel, Scotland... With its breathtaking location, comfortable accommodations, exquisite food, and warm hospitality, it offers a uniquely Scottish experience that enriches any Highland adventure."
Cons:
"Not a wheelchair friendly place as there are steps everywhere."
"The room was in the back and so some kind of a hobbit cave! Just one little window."
"The people next door to us left their dog in the room whilst having dinner and breakfast, and clearly it was pretty stressed because it barked very loudly for the whole time they were out."
"Beware Beware Beware if you are staying here in any form of camper VW included... For £195 I expect to be able to park securely in a car Park in the hotel grounds not a lay-by."
"A stunning location but what a dreadful place."
"RIDICULOUS PRICES. Bought by a company looking to profit on NC500, ruining the local community."
"The ambience was definitely lacking – no one seemed to be enjoying themselves or the food particularly."
Accommodation
Pros:
"The room was nice, spacious and clean."
"Gorgeous room in Wullie's Hoose, very large with a great bed, fantastic shower, great views."
"The room was very good with one double and one single bed. The interior design of the room is also very stylish."
"Comfortable room, with fabulous views of the loch, but short on storage for anyone staying more than one night."
"Arrived a bit early and they were happy to take us in, classy but relaxed atmosphere but the views...panoramic scenes of the lochs and mountains, was a sunny day also so was truly stunning."
Cons:
"The room was damp and dark and to top it all off; the shower didn’t work; freezing cold showers."
"So, worth the £240.00 per night? It’s a big no. Over-priced hotel with some good qualities outweighed by many bad ones."
"However, it didn’t feel worth the high price we paid (£205 for one night) and the walls are very thin."
"Really looking forward to two nights of luxury on our NC500 trip... Nearly £800 for two nights need I say more."
"The waiting team are all wonderful, the Bar-person superb…the food is really good too…We spent the two nights. The three-stars? The G/F bedroom was sold with a mountain view, it’s not, you look into an oil tank."
"The staff seemed on edge and disconnected."
"We had dinner here during a 12 day Highlands trip. Based on our research, we had high expectations but were very disappointed in the quality of the Seafood platters."
Value for Money
Pros:
"The only minor negative was that the prices are perhaps a bit high."
"The food is very tasty and very nearly worth more than the prices charged."
"All the ingredients are clearly fresh and therefore the value for money is very good, especially given we were in pretty much the middle of nowhere."
"Our total came to £115 for 3 course each and a couple of drinks..for location, quality and service was easily worth it."
"We had an excellent early evening meal... £40 a head felt very reasonable."
Cons:
"Service was slow, it does feel as though they have taken a beautiful location and use it as the opportunity to extract as much money as possible from guests."
"Service was like watching grass grow and the prices eyewateringly expensive for what is mediocre food."
"Lovely location but £76 for a 3 course lunch for two seems a little excessive especially when it doesn't fill you unlike the lunch I had the next day in Ullapool for under £30."
"The Kylesku Hotel is massively overpriced and the quality of food does not warrant the cost."
"The Kylesku Hotel is charging way above the quality of food provided."
"Lobster is advertised at market rates, when the bill came they had charged £100 for what can be described as a medium lobster!"
"It’s very expensive but the quality is very good. 3 scallops for £25."