Ticket To Ride - Bike Hire Reviews Summary

Customer Service

Pros:

• "Had absolutely the most wonderful day in Inverness thanks to Ticket to Ride and the very helpful & friendly staff."
• "Richard was very informative, assisting with routes and attractions."
• "The team did a great job helping us prepare for our first bike adventure in Scotland."
• "Really customer friendly experience with Ticket To Ride."
• "Staff was friendly and helpful."
• "The staff was friendly, quick to respond and accommodating."
• "The owner is really kind and helpful."

Cons:

• "I don't give 5 stars only because they did not have a large choice when we hired and we had to adapt to what they had."
• "I don't know why, but the guy was finding excuses for not giving us bikes for the family."
• "The service (kindness and organisation) was not so great. It seems that the two men working there are not happy with each other - unprofessional."

Bike Quality

Pros:

• "bike was like new."
• "The bikes are perfect fit for purpose - sturdy, stable, wide tires etc."
• "Great bikes, helpful and knowledgeable staff and location right next to the Great Glen Way - all in all a great place to start exploring highlands on a bike."
• "The bikes are great and well maintained."
• "Bike was a solid Trek Marlin MTB, a bit heavy."
• "Bike was in great condition and ready to go."
• "The bikes themselves were great."

Cons:

• "Little heavy and not really quick to accelerate but that’s not the main need while you bikepack."
• "Bike was a solid Trek Marlin MTB, a bit heavy."
• "No lights fitted, so if you might be cycling in poor visibility bring your own."

Value for Money

Pros:

• "I can fully recommend booking with Ticket to Ride!"
• "Perfect bikes, great and attentive service, and would definitely use their service again!"
• "Best money spent for value for sure!"
• "10/10 would hire again."
• "Highly recommend for a highlands bike adventure."
• "Great bikes at a great price, and knowledgeable and friendly staff!"
• "Would definitely rent from them again next time I'm in the area."

Cons:

• "It’s quite expensive. We went at around 11am and could rent them only till 5pm. For two bikes 70£, is a bit much."

Equipment & Accessories

Pros:

• "Had all the bags, tools, lights, and gear we needed."
• "Very good E-Bike, powerful motor, full equipment included (tools, sattle cover, charger of course, two huge waterproofed bike backs, might even be enough for tent and more outdoor equipment, lights, smartphone case with window and a pump, bike in excellent shape."
• "The bikes came with helmets, sturdy U-locks, a spare inner tyre + kit to fix flats, touring bags."
• "Equipped with useful tools (racks, lights, repair stuff, air pump)."
• "They also fitted my bike with a phone display holder so that I could keep the navigation on (using their route in RideWithMe) while riding, and provided me with a helmet, lock, etc."
• "Included fenders which is SO worth the extra expense."
• "They provided everything necessary to fix a flat as well as front and back running lights."

Cons:

• "No lights fitted, so if you might be cycling in poor visibility bring your own."