Trowell Garden Centre Reviews Summary

Garden Centre

Pros:

• "Good garden centre, has nice gifts and plenty of jewellery at good prices."
• "Wow this is a great place to find everything you could possibly want for your garden."
• "A well stocked Garden Centre in Trowell."
• "This garden centre is easily accessible with ample free parking."
• "Always new and amazing things to see for your gardens and in the home."
• "Really good garden centre, much bigger than I thought and well laid out with big selection of plants at reasonable prices."
• "Lovely garden centre. Lots to look at."

Cons:

• "It has become increasingly difficult to navigate around the centre and almost felt like a storage area."
• "Drive to the centre was a too bumpy for my disabled passengers."
• "The layout forces you to go long routes. Please think about disabled people. It’s like a maze."
• "This place has become too big with little staff running it. And it don't work."
• "Quite run down and don't really have much there."
• "It’s not a nice place to be really this time of year. All that they are focused on is Christmas displays of the usual tat."
• "Only niggle is finding the exit which is a little confusing."

Customer Service

Pros:

• "Staff are friendly and will go above and beyond."
• "Wonderfully friendly and knowledgeable staff."
• "The staff are always really friendly and helpful."
• "Very reasonable on price and the staff are very helpful."
• "Staff all friendly."
• "Staff so very well mannered as so helpful."
• "Staff extremely friendly and helpful."

Cons:

• "BAD CUSTOMER SERVICE! CAUTION WITH PRICES."
• "Customer service not good, we therefore had to go through a refund procedure."
• "A very unfriendly member of staff said no we are too busy."
• "Absolutely no consideration for people with hidden disabilities."
• "The staff I spoke to need alot of training in customer care, lots of things are not priced or available."
• "The lady at serving counter however, very snappy rude unhelpful and miserable."
• "Terrible customer service, after years of spending a lot of time and money at Trowell Garden Centre they have lost my custom."

Cafe

Pros:

• "Food is great and reasonably priced plus all the usual hot n cold drinks are available."
• "The cafe had a good choice of food at reasonable prices."
• "Enjoyed a cooked breakfast and teas/coffees in the cafe before we purchased some plants. The food was warm and delicious, dietary requirements were met perfectly."
• "The Digg Cafe is beautiful, serving the same lovely food as always."
• "Cafe well staffed and we all enjoyed our food."
• "Food was excellent as always and arrived quickly at a busy time."
• "The food eventually came and was fine - nothing special at all."

Cons:

• "Cafe is pretty disgusting in my opinion. Cutlery all full of limescale and water marks and look very dull and old and glasses smell of limescale."
• "Visited cafe for lunch...bad idea. My 3rd time here and I thought it would be better, afraid not."
• "The cafe has gone downhill."
• "Today 19th September went to have a walk around and a bite of Lunch. Well it was a complete mess."
• "Long waits. No one coming to show us to table."
• "The speed of service can only be described as glacial."
• "What lets it down is always the cafe, over 20 mins in queue just to place the order and 50 mins wait for food."

Accessibility

Pros:

• "Child and dog friendly with indoor and outdoor seating."
• "Excellent parking and disables access."
• "Plenty of parking including disabled access parking straight outside the main doors."
• "First ever visit and it was great!! I was a little worried being a wheelchair user that I might have had a little trouble but the staff were amazing!!"
• "Visited the Digg cafe on Mother’s Day. Excellent service particularly from the young lady who was seating people who accommodated all our requirements for a member of our party who is disabled."
• "A new car park is being done which will make things even better."
• "Large cafe, good menu, fast service, reasonable prices."

Cons:

• "There is not enough disabled parking spaces, and the ones there are, are not wide enough for wheelchair access."
• "Drive to the centre was a too bumpy for my disabled passengers."
• "The layout forces you to go long routes. Please think about disabled people. It’s like a maze."
• "In summer there is a marquee outside for dogs which is great. On out last visit (cold, wet, rainy) we had to sit outside with our coffee."
• "On a visit with our dog for lunch we couldn't sit outside due to work being undertaken. Their didn't care attitude from both managers and staff was appalling."
• "Slight downside for me was the cafe - dogs have to be outside and the food was average."
• "We love this garden centre & visit several times a year. However they are really let down by the dog friendly area of the cafe."