Waterside Garden Centre Reviews Summary

Plant Selection

Pros:

• "Good selection of quality plants, shrubs and trees."
• "Personally I was impressed by the wide range and good quality of the plants which are well above those available at the large chain garden centres."
• "Also a wide range of reasonably priced garden accessories and outdoor furniture."
• "Such an incredible selection of garden accessories and plants... something for every size of garden, and priced reasonably too!"
• "Fabulous range of plants.interesting variety all year round."
• "A massive selection of plants, pond and fish, furniture, food and now a shoe section."
• "The plants are really well looked after and healthy."

Cons:

• "Their prices are high and stock is fewer."
• "Not very impressed, very small 'garden' section."
• "This place has really gone downhill. Dogs not welcome, even though there is a pet store Inside!"
• "Can be very expensive."
• "Limited stock, mainly indoor garden plants, some outdoor."
• "The actual garden center is disappointingly overpriced perhaps as much as a third over similar establishments."
• "Poor quality plants, some with mould on."

Staff and Service

Pros:

• "Staff have a great knowledge of stock and so happy to help."
• "Staff at Waterside are helpful, always willing to offer advice."
• "A knowledgeable young member of staff was very helpful."
• "Great staff and reasonable prices too 🐌🐠."
• "Very friendly staff, a massive selection of plants, pond and fish, furniture, food and now a shoe section."
• "Extremely friendly and helpful staff as well as welcoming atmosphere."
• "The staff were very accommodating and friendly."

Cons:

• "Very unwelcoming with lots of big red commandment signs."
• "15 minutes later we were still waiting, and I turned around to see 4 women have a lovely chat at the front."
• "Supposed to be dog friendly, refused entry with our dog by an extremely rude man at the entrance."
• "Waited a good 20-25 minutes for someone to take our order."
• "Very unwelcoming garden center."
• "I almost got snarled at yesterday when I said good morning to him."
• "Very disgusting behaviour from the staff."

Payment and Accessibility

Pros:

• "Lots of free parking. Easy buggy and wheelchair access."
• "Very organised clear guidelines regarding covid. No confusion."
• "Fairly easy to negotiate with a mobility scooter which is good."
• "Parking is easy, no restrictions. Flat entrance for the disabled and elderly."
• "Great garden centre, all under cover, even the plants."
• "A great under cover garden centre."
• "Visited our local garden centre and was impressed with their organised social distancing."

Cons:

• "It is a lovely place to visit but only takes card no cash."
• "Very sad that they discriminate against people that only have cash."
• "No where onsite accepted cash."
• "You MUST follow a set route with strict instructions not to return or retrace your steps."
• "No dogs allowed, not even in the outdoor area."
• "The other downfall of Waterside is its card only."
• "They do not allow you to pay with cash."

Restaurant and Cafe

Pros:

• "Can't fault the food or the staff; both were excellent!"
• "We enjoyed a delicious breakfast, that was reasonably priced and served quickly."
• "The restaurant was very busy but we were served quickly by a very polite young man."
• "Their Sunday roast is tasty and not too expensive, the meat is always tender and plentiful with seasonal veg."
• "The scones we had with extra butter and jam were exceptional."
• "Food was very good plus they still sell filter coffee."
• "The restaurant menu is good and wholesome with gorgeous cakes."

Cons:

• "Garden centre quite nice but cafe service terrible."
• "Cafe leaves a lot to be desired... very expensive and service appalling at times."
• "Restaurant far too slow."
• "After 25 minutes of waiting for someone to take our order we gave up and left."
• "The food was both under seasoned, over boiled and the meat tough enough to dislodge any well fixed denture."
• "Service is always slow, staff seem fed up, food is mediocre at best."
• "The Oasis Cafe is way overpriced for what you get."