Address: Maidstone Rd, Orpington, Sidcup DA14 5BQ, United Kingdom
Phone: +442083000084
Rating: 4.3
based on 540 reviews.
Customer Service
Pros:
"Amazing customer service. I was after a particular item that was hard to find and the lady I spoke to on the phone at customer services went above and beyond to find what I was looking for."
"All staff members were polite and helpful and very knowledgeable."
"Staff are friendly, helpful and knowledgeable. 🤩"
"Such choice of products and plants but the most important thing about my visit today was the quality of service I received from the friendly, knowledgeable and efficient staff."
"Our host was attentive, friendly and left us with a wonderful customer service experience."
"Cathie was amazing. Very personable and knowledgeable and clearly loves her work."
"Always staff available and makes the great shopping experience."
Cons:
"Using Facial Recognition to scan your face is not ok. Not in Britain. Not anywhere."
"Went there for some tropical fish, very badly labelled and we thought looking at the way the labels are we were buying 3 fish for £10 but a really arrogant and rude woman said 'show me' very abruptly."
"The sales team however firstly took my money and didn't have the product and then wouldn't budge on providing me with another."
"No excuse me, no apology. Completely ignored me."
"Very badly labelled and we thought looking at the way the labels are we were buying 3 fish for £10 but a really arrogant and rude woman said 'show me' very abruptly."
"Very poor customer service. Placed online order. Came damaged... still had zero response over a week later."
"Nice Garden centre, but girl at restaurant checkout was rude and had no decorum."
Facilities & Events
Pros:
"A garden centre that has much more to offer. Mulberry restaurant, ice rink, Santa, circus half term as well."
"Went to the Pixie Manor event with our three year old. The experience was great and she was mesmerised throughout. Excellent set up and good value for money (except the photos which seemed a little pricey)."
"They regularly hold events for children which vary in quality but are usually good to keep them engaged."
"The cafe in here is most excellent the service is so quick order on the app and the coffees came so quick and were good as well."
"The food court has a lovely selection of foods and one of the best butchers that I have ever been to."
"Ruxley Manor Ice Skating was again a good laugh with the kids."
"We went ice skating and had great fun."
Cons:
"I was very disappointed one day I headed to the center with 4 children from my nursery... a lady who works there came over to tell us that the children could not eat the cracker we gave them as it wasn't bought there."
"I know we've had covid but what a change. Have always taken the family ice-skating and to Christmas grotto have also done the fairy experience. Nothing like it this year. Where has the magic gone?"
"You are in a group of 20 and therefore there is no personal experience with Santa which is a shame and more so you can't take photos with Santa, you have to buy their photos."
"This is the worst ever ice skating experience I’ve ever had."
"Santa’s grotto is not at all worth it for 50£ we hardly spent 10 mins in grotto.. looks commercial now."
"Currently the cafe is not open (due late may) as being refurbished which is disappointing as things have just opened up after many months closed."
"The soft play area is really disappointing, it's freezing and dirty and is in desperate need of a refurbishment."
Food & Restaurant
Pros:
"Restaurant is really good value and delicious food."
"Lovely cafe here, food is top quality."
"Don't miss the restaurant - great quality food at reasonable prices."
"Food is lovely. Home grown salads and local produce."
"They have a cafe on site and it has a lot of variety to choose from and is always very tasty."
"Had lunch (jacket potato) delicious as always."
"The cafe was a pleasant surprise and we will definitely be back for another tasty Sunday lunch."
Cons:
"The sandwiches was dry the bread was hard. The scones where like rocks."
"Food; over-priced for what you get, though you do get quality."
"nice place to walk around but if you get hungry dont eat in the resturant unless you want to pay 10.00 for a ham sandwich with salad .."
"Over priced. not even particularly tasty, how can lunch for 3 adults, 2 of which just had an overpriced sandwich and 2 small children who by the way also had the children's pack lunch, not even a proper meal be nearly £50."
"The meat was extremely tough and tasteless which was a surprise as we have our steak rare."
"The food here is sub-standard for the prices charged."
"My wife had a smoked salmon sandwich and the salmon was clearly not fresh as she could hardly eat it (she left most)."