The Royal Oak Reviews Summary

Atmosphere

Pros:

• "Nice find whilst looking for somewhere to eat, had a very nice locals feel and the staff were warm and welcoming."
• "The weather was gorgeous so it was busy and a great atmosphere. Staff were friendly, food arrived quickly and we all really enjoyed our meals."
• "Always busy and popular with a great atmosphere."
• "The atmosphere has a good vibe as soon as you enter the pub."
• "It's Lovely to see a busy pub with a great atmosphere and friendly staff."
• "Warm atmosphere with good hot food, but people not turning up with booked tables a bit annoying when other people are walking out because no were to sit."
• "Lovely friendly atmosphere with an entertainment notice board."

Cons:

• "No atmosphere, no music and certainly not cheap will not be going back."
• "Very busy, loud noisy pub. We had our Christmas works meal here. Starter came on chipped plate, Turkey dinner was sparse, no pigs in blankets, pudding was ok."
• "Pub far too busy could not talk to our friends we could not be heard totally ruined our evening."
• "Place emptied quite quickly when karaoke started."
• "Nice pub, staff can be a bit miserable and stuck up, as we returned a following week to be told no trackie bottoms on a Saturday evening."

Service

Pros:

• "The staff were very pleasant and quick to serve us."
• "Held a family gathering here yesterday with a buffet. Brilliant area given over for our private party."
• "The staff make you feel very at ease and are very helpful."
• "The staff, particularly Vanessa (ness) are always helpful, and ness always has time for a word and a cheery smile for everyone."
• "The staff member who served me at the bar was polite, happy and friendly - giving a warm welcome from the start."
• "Thank you for Saturday afternoon the staff were brilliant and nothing was too much for them."
• "The staff are so efficient and friendly, the atmosphere has a good vibe as soon as you enter the pub."

Cons:

• "Table was reserved but there was a guy sat there drinking beer at the time we were due. The evening was a TOTAL SHAMBLES will NEVER return."
• "It was a shame as the staff seemed stressed but i had a voucher for 25% off but they couldn’t get it to work."
• "Just don't order the steak or white wine. I couldn't cut the steak with a steak knife! Old and tough (and I ordered it rare!), The white wine was warm but the excuse was that they'd been busy and had to stock up."
• "When food arrived we had to ask for cutlery, not provided beforehand."
• "Customer service was terrible, one starter came out with mains, the other starter was not added to order when we placed it, staff were very rude and unhelpful."
• "At point of requesting discount to be added to bill we were kept waiting while 3 members of staff stood talking."
• "Table wasn't clean when we arrived so had to ask someone to clean it."

Food Quality

Pros:

• "A very well cooked delicious full English."
• "The food is very good with an exciting menu, but very much pub grub."
• "Food & drinks always great, with lots to choose from."
• "Positives - Food was nice, hot, and came fairly quickly."
• "The food was prepared fresh and was all piping hot and served all together, the drinks kept flowing and the staff were fun and so helpful."
• "The new menu is absolutely amazing!"
• "Food was great ( and a 40% voucher certainly a brucy bonus) staff very polite but where were they?"

Cons:

• "My husband wanted steak but it wasn't available."
• "Just don't order the steak or white wine. I couldn't cut the steak with a steak knife! Old and tough (and I ordered it rare!), The white wine was warm but the excuse was that they'd been busy and had to stock up."
• "When the meal came I thought they given us child's portions the meal was over priced just warm won't be returning."
• "Overpriced horrible food and extremely rude staff."
• "Gammon was very salty."
• "However the food was quite poor. Mushroom starter the batter was over cooked."
• "My fish was a bit chewy."