Shapla Restaurant Reviews Summary

Service

Pros:

• "I am more than very happy to recommend and praise highly the service from staff who gave my companion for the evening chocolates and a rose, quality and price of food in perfection more than guaranteed."
• "We enjoyed great food and very patient, friendly and helpful staff."
• "Friendly service, super view and good food."
• "The staff are so friendly and helpful!! Will definitely be back!!"
• "Service very attentive, plates were heated and the meal was superb."
• "Staff is friendly and the serving style is nice (using hot plates etc)."
• "Very well-mannered, attentive staff accompanied by a wide selection of authentic dishes."

Cons:

• "The main owner had the worst attitude toward the kids."
• "The waiter (or it is was owner), had rather long uncut fingernails. It looked very disgusting."
• "The waiter dropped a full beer on me with very little in the way of an apology."
• "Serving staff - all Pakistani and poorly mannered/trained - are very unfriendly."
• "The waiter literally gave me a lecture for 10 minutes just for asking a bowl for dal."
• "The staff genuinely appeared as if they couldn’t be bothered."
• "Worst customer service ever experienced, they treated us like beggars."

Food Quality

Pros:

• "I was here a week ago and had a Biriyani which was one of the best i've had."
• "Amazing food and hospitality."
• "Food was delicious, serving sizes were good."
• "Food was tasty but price was quite high considering service and general quality of the food coming out of the kitchen."
• "Spicy as I wanted, not too much, not too less. Just perfect."
• "So quality and flavour were pretty good it was still warm and all enjoyed."
• "The food was delicious and we were fully satisfied with the service."

Cons:

• "Main dish... Vegetables Jalfarji... again no tasty... very sweet..."
• "The food is bland, tasteless and entirely a make-up of Indian cuisine and totally lacks authentic taste."
• "The chicken pakora was tasteless and greasy and was more like chicken nuggets."
• "Really unpleasant people worst meal I’ve ever had from an Indian take away."
• "The curries were so sweet they were inedible.... they told us this is the way Masala and korma was supposed to taste."
• "The Balti was basically out of a jar, probably Pataks sauce and a microwaveable naan, I kid you not."
• "Main was tasteless and only 4 pieces of meat in the whole bowl of curry."

Price

Pros:

• "The meal was reasonable but the price was very expensive."
• "Service with a smile and reasonable prices."
• "Great value."

Cons:

• "Very expensive cup of tea nearly £4.00 and not in a pot, rest of food was poor and badly presented."
• "Very expensive, poor quality food!"
• "But a £62 and the restaurant not being bothered about the food being cold is out of order."
• "It's exorbitantly expensive - more expensive than majority of good restaurants in London serving Indian."
• "Prices was high."
• "Typical Bangladeshi food but can be hot unless you warn them while placing the order. The price is on the higher side."
• "Food is OK, nothing special... AND AT LAST PRICE IS TOO HIGH. TOTAL SCAM."

Ambiance and Cleanliness

Pros:

• "From start to finish it was fantastic we were seated at the window with awesome views overlooking the water, watching the world go by."
• "View across the River on a fine evening a bonus."
• "Bathrooms are clean."
• "I love the situation overlooking the river and the old hotels."
• "Absolutely brilliant location, with views across the river and pleasant staff too."
• "The place is good .. nice view of water from the dining area."
• "The place is large, tastefully decorated and lit, and comfortable; the views from the large windows across the Ness smack bang in the middle of the city are superb."

Cons:

• "Inside the restaurant it felt stuffy and something making us sneeze almost immediately."
• "The seating is a little dated and hence the look and feel isn’t the best."
• "Lacks the ambiance totally."
• "The restaurant atmosphere was not that great."
• "We were seated in the booths by the window which were dirty with dead insects by the window which was very off putting."
• "The little food table they put on my table was dirty."
• "The restaurant is located in an amazing spot, overlooking the river and bridge, however the restaurants food, hygiene and service were abysmal."