Address: 14 Williamson St, Liverpool, L1 1EB, United Kingdom
Phone: +441517071600
Rating: 4.7
based on 165 reviews.
Customer Service
Pros:
"The staff there were amazing, really helpful, great customer service."
"Fantastic service and quality."
"Immaculate service, I return year after year and always looked after by John!"
"The staff where so helpful even when the suit I arranged to pick up didn't fit they went out there way to get me sorted."
"The sales assistant John was so very helpful funny patient and very experienced and we ended up getting everything."
"The staff couldn't have been more understanding and helpful, with a swap made without any problems."
"Amazing helpful staff. Nothing is ever too much for them."
Cons:
"Absolutely appalling, I urge you to never hire suits from here!"
"I have tried calling the store in Liverpool nearly 40 times over the course of a week but they either don’t answer or just answer and hang up."
"Not one asked me if I needed assistance, went to Next."
"Last time I visited Slaters I thought it was poor and nobody came to help."
"Saturday morning staff were very helpful and friendly however returned to collect an altered suit on a Friday lunchtime and staff were rude and unhelpful."
"I spent a good 10 mins walking around the second floor and nobody approached me to see if I needed any help."
"Stood for 10 mins waiting to be served was told someone would be with me in a moment 30 mins later still was waiting so walked."
Quality and Price
Pros:
"Fantastic quality suits at reasonable prices."
"Bought 2 suits and had great service and free alterations so they fitted like made to measure."
"Great place to get suits and formal wear. Good quality items in a wide selection of sizes and at reasonable prices."
"The quality of the suits are excellent and you can usually pick up a great suit for under £150."
"Plenty of quality stock in all sizes at very reasonable prices."
"All alterations were perfect and the suits were of the highest quality."
"Amazing value for money. Do you need a suit? Go to Slaters. 3pce suit off the peg & tailored to fit free of charge for £125."
Cons:
"Expected better for a £300 spend."
"They ruined my wedding 3 years ago when 2 of my ushers were without suits."
"Tried their best to ruin my best mate's wedding... the suits weren't due to be delivered until the Tuesday after the wedding since they'd left it so late to ship."
"Good place for suits, good price but remember you get what you pay for. Was not happy with my suit for daughters wedding but everyone else was."
"Nightmare from start to finish would never use them again or recommend them to anyone."
"It's ok. Not as good as I had been told. Suit had to be altered twice."
"I am sadly not too impressed. A nice and formal hello on arrival, but then I was left rummaging around on my own for sizes and styles of the garment I was looking for."
Alterations and Tailoring
Pros:
"They offer free tailoring if the suit you want isn't the perfect fit."
"Needed an alteration doing on two suits I had bought ... 'go for a coffee and we’ll have them done in an hour' ... first class service."
"They even had the trousers shortened and ready for me to collect within 2 hours."
"They measure and can alter to ensure what you buy fits as it should."
"Slaters offered to make considerable alterations to a 3 piece suit to enable him to be dressed exactly the same as the other groomsmen."
"They made two alterations to make sure it was a perfect fit. All done in a timely fashion."
"Free alterations is all part of the service."
Cons:
"Do not use - don't think they appreciate the negative impact they had on so many people."
"Messed up my order every step of the way over 2k and can’t measure, alter or give people the right suits."
"Swift attentive service from wonderful staff however the manager refused to stop playing Ja Rule at full volume and I was charged £7.50 to bring my Big Mac into the premises."
"Sadly didn't have the old 'full suit for a ton' offer that I've used loads of times over the years."
"Very busy when we visited on the Saturday, took 25 mins for someone to come and help us with measurements."
"With short notice I gave Slaters the task of altering my suit in time for a wedding."
"Any alterations are done for free and take a couple of weeks."