Jim Reid Vehicle Sales & Service Reviews Summary

Customer Service

Pros:

• "A very warm and friendly welcome from the staff."
• "Very friendly and welcoming with no pressure to buy."
• "They are thoroughly professional and excellent at what they do."
• "The Experience is Everything” is not just a clever slogan."
• "Liam made the process of buying a new car very easy and stress free."
• "Greig was very helpful, friendly and efficient."
• "Great communications and a pleasure to deal with."
• "If you want good old fashioned excellent service to the valued customer use this company."

Cons:

• -

Vehicle Purchase Process

Pros:

• "Fabio ensured all questions were answers straight away, organised plate transfer and detailing requests."
• "Fabio in sales was extremely pleasant, polite and helpful."
• "I was able to test drive on the day."
• "Greig showed us a multitude of cars that would potentially fit our (read wife’s) needs we were very taken by the Basically new VW Tiguan."

Cons:

• "We had a slight issue with a engine light on as soon as we drove away when picking up the car which dampened the experience but it was rectified quickly."

After-Sales Service

Pros:

• "After sales follow ups were prompt and not just one."
• "First class after sales support."
• "Liam and the team at Jim Reid's are a dream to deal with."
• "Fabio has kept in touch to ensure everything is going well."

Cons:

• -

Vehicle Servicing and MOT

Pros:

• "I had my car for MOT with them, they took care of my car beyond what I paid for."
• "Communication is first class and the banter from the guys is of quality standard too!! ☺️"
• "Booked my car in for MOT. Couldn't have been more straightforward."
• "A very quick and easy process conducted professionally."

Cons:

• -