Dovedale Dental Practice Reviews Summary

Quality of Dental Services

Pros:

• "Mr Reehal my dentist is absolutely terrific and very, very skilled."
• "Excellent service both the dentist and nurse were caring, kind and professional."
• "From the moment I met Manvir and the team, I felt really comfortable and have never felt so at ease with a dentist."
• "The staff at Dovedale practice came to the surgery within an hour at 9 o'clock last night and removed my tooth!"
• "I have always been very pleased with the treatment I have received from Sean & the Dental nurses."
• "Very knowledgeable dentists who take pride in what they do."
• "I look forward to visiting again."
• "I can honestly say I would recommend them to anyone."

Cons:

• "I told him my filling was catching my tooth, but instead of filing my filling down he filed my actual tooth."
• "I feel as though he has damaged my tooth with how uncomfortable it is at the gumline."

Customer Service and Staff Attitude

Pros:

• "The team were really friendly and soon put me at ease."
• "I can not thank the staff enough for the helpfulness on the phone to inside the practice."
• "All the staff are super friendly."
• "The receptionist was so helpful and got me in on the day of calling for an emergency appointment."
• "I cannot thank them enough."
• "Nancy the practice receptionist... is so tactful and efficient."
• "A very professional and friendly group of people."
• "The whole experience today was brilliant."

Cons:

• "Receptionist is rude."
• "The staff are rude looking me up and down while asking me a question."
• "When I ask the dentist about my other child the lady jumps down my throat."
• "Thinking about changing dentist for my children as not a nice feeling."

Emergency and Same-Day Services

Pros:

• "Needed an emergency appointment... the staff at Dovedale practice came to the surgery within an hour."
• "I was offered an emergency one off appointment same day."
• "Dovedale dental practice was so helpful and saw me as soon as they could."
• "I called Dovedale Dental Practice for an emergency dental appointment and received an appointment in just 45 minutes!"
• "Problem☹️sent email to dentist 17:00 Monday…telephoned by practice @ 7:45 Tuesday saw dentist @ 8:10 problem sorted!"
• "My partner attended an emergency appointment today having been refused everywhere else."
• "I needed an emergency appointment on Monday 25th July... they were able to get me in that evening."
• "I had been in such discomfort and my current dentist could not get me in for a month. After ringing several practices, they got me an appointment on the day."

Cons:

• "Had contacted about a veneer surgery for my husband, was told that a check-up is £35 but the cost is over £200 per tooth, that's too much."