Popup Bikes Reviews Summary

Customer Service

Pros:

• "The staff is polite and helpful and the store has a special Mancunian atmosphere."
• "They listened to my concerns, they asked questions and then explained what they were going to do."
• "Their communication was amazing throughout the service of my bike."
• "Very friendly and helpful with how to look after your bike, keep you updated when it comes to repair work."
• "Any questions I had they listened patiently answered everything perfectly."
• "Really helpful on the phone."
• "The staff were super friendly and polite, they fixed the bike within 10-15 minutes of me entering the shop and they did not charge me a penny."

Cons:

• "I got charged £90 for new disk brake pads. One pad retail price is about £3.50. Replacing a pad is a relatively easy process so I got massively overcharged."
• "No 'perfectionist' bike specialist would release such a bike to a client. For £90 one could get his bike's whole brake system replaced."
• "This is the first time in my life when the gears are in fact in worse condition after being treated by a specialist."
• "I've purchased myself a bike stand and learned basic maintenance skills off Youtube. Quite straightforward process so I don't really understand why my bike was returned in such condition: gears not properly indexed, screeching brakes and wobbly back wheel."
• "Only go to Popup Bikes if your goal is a 'rideable bike' and you have lot of cash to burn."
• "I now remember that I was even told that my slightly wobbly rear wheel ‘does not affect the overall ride quality’."

Atmosphere & Location

Pros:

• "The atmosphere and cafe is a relaxing where you can kick back and relax and watch the guys work on the bikes or read a book or play a board game."
• "The cafe doesn't feel like the high street brands where people are herded through like cattle at a steady pace."
• "Great friendly service and a great place, easy access and just a few minutes from Manchester City Centre or Victoria Station."
• "Nice little cafe with books, games and guitar to play with. I will be frequenting here for my cups of tea and my bicycle needs from now on."
• "The best thing about pop up bikes is that it's very easily accessible with big double doors and ramp down to the workshop, perfect for my big heavy cruiser bike; no lifting or struggling with the doors!"
• "The shop is really cute, you can repair your bike, buy second hand one and accessories or just drink a yummy cup of coffee or do all together."
• "Popup's a lovely local hang-out: there's quiet little nooks if you want to curl up with your laptop and get some work done."

Cons:

• "I'm not interested in my bike repairs coming with a cafe, inviting atmosphere nor thriving cyclist community."

Value & Pricing

Pros:

• "Very knowledgeable and very fair price."
• "These guys genuinely care about helping people back on the road with their bicycles, without needing to spend the earth on parts or labour."
• "Really affordable and fair pricing."
• "Most importantly, all the work that they did was at a really reasonable cost."
• "Their prices are very reasonable and service times always rapid."
• "The price for the fitting was the cheapest I could find in Manchester."
• "The repairs are inexpensive and you'll have your bike back by the end the day!"

Cons:

• "I got charged £90 for new disk brake pads. One pad retail price is about £3.50. Replacing a pad is a relatively easy process so I got massively overcharged."
• "No 'perfectionist' bike specialist would release such a bike to a client. For £90 one could get his bike's whole brake system replaced."
• "I've purchased myself a bike stand and learned basic maintenance skills off Youtube. Quite straightforward process so I don't really understand why my bike was returned in such condition: gears not properly indexed, screeching brakes and wobbly back wheel."
• "Only go to Popup Bikes if your goal is a 'rideable bike' and you have lot of cash to burn."

Expertise & Professionalism

Pros:

• "We were walking by on Picadilly Gardens when we saw the banner. We asked how much would he charge for adjusting the bike, the guy is obviously a professional judging by the way he did all the adjustments taking measurements into account."
• "Really helpful guys - they are there because they have a passion for bikes, rather than just to make profit."
• "Proper friendly and knowledgable staff."
• "Really friendly staff with top expertise."
• "Amazing service from these guys diagnosed fault sent me a picture as I needed new wheels, helped me look for a set at a reasonable price and transferred everything over once they arrived."
• "Incredibly knowledgeable team, patient with my questions, honest and have been able to do a half day turn around."
• "Very professional, helped me with troubleshooting a hub gear issue of my new bike."

Cons:

• "This is the first time in my life when the gears are in fact in worse condition after being treated by a specialist."
• "I've purchased myself a bike stand and learned basic maintenance skills off Youtube. Quite straightforward process so I don't really understand why my bike was returned in such condition: gears not properly indexed, screeching brakes and wobbly back wheel."
• "I now remember that I was even told that my slightly wobbly rear wheel ‘does not affect the overall ride quality’."

Community & Culture

Pros:

• "These guys genuinely care about helping people back on the road with their bicycles, without needing to spend the earth on parts or labour."
• "Really helpful guys - they are there because they have a passion for bikes, rather than just to make profit."
• "Always highly respectful of these places which are creating and giving back to a culture."
• "This place is truly one of those weird little gems that you very rarely find, but come away feeling warm and fuzzy inside."
• "You are not just becoming a customer when you walk into the arches at popup bikes you are becoming part of a family."
• "The third thing I like about popup bikes is its position as a hub for the cycle community."
• "Always excellent service - have been a few times now for general service and puncture repair. Very efficient and thorough at explaining what needs doing/has been done."

Cons:

• "I'm not interested in my bike repairs coming with a cafe, inviting atmosphere nor thriving cyclist community."