"Best breakfast in Solihull nothing comes close so so tasty."
Cons:
"My food should have been warm but was served cold."
"It took 45 mins plus to bring our order, nothing fancy... pancakes and avocado toast."
"Unfortunately, we had a terrible visit recently. To begin the table was dirty and wet, the staff didn't have any information about allergens on the menu."
"Ordered my food, 50 minutes later and still had no food baring in mind I essentially ordered scrambled egg on toast."
"Visited about 5 times twice they have served me non vegan food. Once scrambled egg with the vegan breakfast and then on Friday the carrot cake when I ordered the coffee and walnut."
"Seems to have gone down hill paid £30 for two breakfasts and left half just wasn't nice."
Customer Service
Pros:
"The service is lovely, a special shout out to the general manager ‘Will’ for being so welcoming, approachable and helpful, customer service at its finest!"
"Amazing staff here, who are super chilled while still providing excellent service."
"Visited today for a birthday lunch with daughter. Received by friendly and welcoming staff with the service delivered equally and with efficiency."
"Fantastic experience and great tasting food. Jade was really helpful in accommodating us with change of preference from the ordered food - exceptional customer handling skills."
"The staff were extremely friendly and welcoming as soon as we entered to the moment we left."
"Excellent service as always. The staff are friendly and always happy."
"Fabulous staff. Went above and beyond for my family."
"Brilliant order system at table QR code, fast service and wonderful food, serving brunch even at 2:30pm."
Cons:
"My order was lost. My order didn't arrive until everyone else in my party had finished their food."
"The food was great and so was the iced coffee which I would recommend. The service was also amazing, they also gave us some flapjacks on the house which was great."
"It was a rainy day and 5 of us decided to have breakfast in this place. One from our party had dietary restrictions thus had his own lunch box, but no amount of pleading with the manager allowed him to eat inside."
"Went in today, there was an expected Saturday rush on, so a fair few tables needed cleaning."
"50 minute wait for food which when the one breakfast arrived was cold."
"Boston tea party in Solihull waited an hour for our food (when ordering no one mentioned there was a wait)"
"Cutlery was filthy looked used we had them changed twice. Ridiculous waiting time over an hour for two simple breakfast orders."
Atmosphere & Environment
Pros:
"Amazing atmosphere and I love the fact that I can bring my Fur baby with me here."
"Such a lovely cafe. Great service and tasty food."
"Really nice poached eggs. The kids meal was quite large and filling for the little ones."
"Enjoyed our visit here staff were very friendly and welcoming. The place has a nice atmosphere."
"This is the place to go. Food is unreal, staff are the friendliest staff in any restaurant I’ve ever been in."
"We are a local goth group who have been using Solihull’s Boston Tea Party for our meet ups, and I can not rate the staff highly enough, they are so friendly and welcoming."
"Lovely, friendly and welcoming staff. Lovely coffee and delicious food, especially the hash browns which were amazing!"
"A super lunch at BTP Solihull. We were out with two children (2 and 6). Great kids menu, super easy to order from your phone at the table."
Cons:
"The food was very tasty, we had breakfast. It is just too long waiting for the food to arrive."
"The food was great, but the service from our server was terrible, he just seemed in a bad mood all the time."
"I had the grilled ham and cheese, which was nice and the iced coffee without maple syrup, which was very tasty and I liked the creaminess and bitterness of the added avocado."
"I'm sad to give BTP a medium rating, but my advice would be to carefully choose when you visit. When it's quiet (to slightly busy) the staff are wonderful."
"It was a rainy day and 5 of us decided to have breakfast in this place. One from our party had dietary restrictions thus had his own lunch box, but no amount of pleading with the manager allowed him to eat inside."
"Went in today, there was an expected Saturday rush on, so a fair few tables needed cleaning. We politely asked a waitress if a table could be cleaned near the kids colouring area. The waitress responded in an aggressive tone."
"50 minute wait for food which when the one breakfast arrived was cold. Replaced fairly quickly, most it still cold."
"Boston tea party was good until recently they have decided to remove a number of food i teams from the serving list. Yet they are still charging the same for the tea."