Harvester Plough Chelmsford Reviews Summary

Service

Pros:

• "The reason we have been returning to this Harvester recently is for one reason and that is because the service is absolutely fantastic."
• "Our super efficient server Lyn who gets special mention for making it such a fun experience!"
• "As soon as we arrived, the manager made the arrangements so that we could all sit in the same area, we were so happy about it."
• "Lyn our server was incredible. Even though it was a busy night, she made sure we were taken care of."
• "Service from Nova was absolutely brilliant, we all had a fab time."
• "We were served by Patsy who was very cheerful and helpful."
• "Our server Lyn was absolutely fantastic! She was friendly and polite and answered any questions we had, she was also chatty to our children."

Cons:

• "We asked Tracey for the bill and she responded with a pointing finger 'one minute I’m busy'."
• "Salad cart was empty had to wait to get replenished."
• "The staff... was all walking around like the living dead no professional service at all."
• "The assistant manager came over and wanted to charge me extra for an additional piece of chicken."
• "The lack of gluten free options for kids is so disappointing."
• "We strongly recommend Tracey attend a customer service course or two."
• "staff was very rude and refused to help us as we ordered on the app at the table due to wanted to pay separately."

Food Quality

Pros:

• "Fantastic food and a lovely atmosphere."
• "Food is amazing. Ribs fall off the bone and is incredibly moist."
• "Food and service is always excellent from visit to visit."
• "Food was Loved by all 4 of us."
• "Cannot get enough of the steak & apple and blackberry crumble."
• "Rotisserie chicken was so tender and succulent."
• "Food was fast and really lovely."

Cons:

• "I wasn't impressed by the bbq stack 'chicken' vegetarian meal I had. It was dry."
• "The main courses were a little disappointing and rather overpriced."
• "Worst breakfast i've ever had."
• "The ribs were a third of the size of my daughters full rack and the chicken half a breast."
• "Sons chicken skewers (£20!!!) We're so dry and chewy the chicken used must have died of old age.... My daughters vegan burger tasted of decaying cardboard."
• "The food was pretty poor to be honest."
• "The cod was all hard and disgusting and for the salad bar well it was like eating out of a rabbit hatch all dry and brown."

Ambiance and Decor

Pros:

• "The refurbished Harvesters was so warm, very cosy and really nicely done."
• "Nice round table for 7 of us, nice atmosphere."
• "Restaurant is much smarter since the recent upgrade."
• "My favourite restaurant in Chelmsford, family friendly."
• "Newly decorated but missing a real Christmas feel - the staff have decorated beautifully but it needs more in the restaurant."
• "The restaurant looked much fresher and cleaner after the renovation."
• "After a complete refurb makeover, the Plough is feeling comfy and cosy."